Assistant Store Manager Asheville, NC 78

Sally Beauty•Asheville, NC

1d•Onsite

About The Position

Sally Beauty is seeking an Assistant Manager to support the Store Manager in all areas of store operations, customer experience, and team development. This role is crucial for ensuring the store meets key performance indicators and financial targets while maintaining brand standards. The Assistant Manager will step in for the Store Manager when they are not present, taking full responsibility for primary duties.

Requirements

High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business

Nice To Haves

Cosmetology license desirable, but not required

Responsibilities

Provide supervision and support for daily goals and activities of associates to deliver an exceptional client experience, maximizing sales/KPIs and driving customer loyalty.
Ensure all brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Act as the main point of contact to resolve customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, and develop teams to achieve positive results.
Utilize internal hiring platforms and actively recruit to build a strong network of external candidates.
Identify associate strengths and opportunities, providing effective coaching or counseling.
Hold the team accountable to Company policies and expectations.
Maintain positive associate relations by resolving concerns and keeping associates informed.
Build strong working relationships with Store Manager peers and maintain consistent communication with Area Managers/District Managers.
Foster an environment of diversity, inclusion, and belonging.
Ensure execution of all company processes through training, management, analysis, and continuous improvement.
Ensure all processes supporting digital strategies, such as Omni-channel fulfillment (SFS/SDD/BOPIS), are utilized.
Manage inventory through ordering and shipment processing.
Manage payroll hours according to business needs and schedule appropriately.
Ensure all store opening and closing procedures are performed correctly.
Follow through with Company directives, assignments, and projects in a timely and accurate manner.
Ensure the store environment is safe for associates and customers, and that all policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash control procedures are followed to minimize shrink, damages, etc.
Analyze and utilize all available reporting, tools, and technology.
Ensure stores are compliant with all HAZMAT training and execution.