Assistant Store Manager Cosmoprof

CosmoProf•Williamsville, NY

3d•Onsite

About The Position

Cosmo Prof is seeking an Assistant Manager to support the Store Manager in all aspects of store operations. This role involves leading and developing store associates, ensuring exceptional customer experiences, maintaining brand standards, and achieving key performance indicators and financial targets. The Assistant Manager will be responsible for primary duties when the Store Manager is not present.

Requirements

High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business

Nice To Haves

Cosmetology license desirable, but not required

Responsibilities

Supervises and supports the planning of associates' daily goals and activities to deliver an exceptional client experience, maximizing sales/KPIs and driving customer loyalty.
Ensures all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
Acts as the main point of contact to resolve customer issues and concerns.
Analyzes store trends and anticipates customer demands.
Engages, trains, and develops teams to achieve positive results.
Leverages internal hiring platforms and actively recruits to build a strong network of external candidates.
Identifies strengths and opportunities for each associate and provides coaching or counseling.
Holds the team accountable to Company policies and expectations.
Maintains positive associate relations by resolving concerns and keeping associates informed.
Builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with AM/DM.
Fosters an environment of diversity, inclusion, and belonging.
Ensures execution of all company processes through training, management, analysis, and continuous improvement.
Ensures all processes to support digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Manages inventory through ordering and shipment processing.
Manages payroll hours to the needs of the business and schedules appropriately.
Ensures all store opening and closing procedures are performed correctly.
Ensures timely and accurate follow-through with Company directives, assignments, and projects.
Ensures the store environment is safe at all times for associates and customers.
Ensures all policies and procedures are followed and enforced.
Protects company assets by ensuring all inventory and cash control procedures are followed regarding shrink, damages, banking, etc.
Analyzes and utilizes all available reporting, tools, and technology.
Ensures stores are compliant with all HAZMAT training and execution.