Assistant Store Manager

Hansen's IGA Market•Prairie du Sac, WI

15d•Onsite

About The Position

The Assistant Store Manager will be responsible for supporting the Store Manager in all aspects of store operations, including customer service, staff management, inventory control, merchandising, and maintaining a clean and safe environment, while ensuring adherence to company standards and policies. This role often involves acting as the "Manager on Duty" in the absence of the Store Manager, providing leadership and direction to the team to achieve sales and operational goals.

Requirements

Strong leadership and communication skills
Ability to work effectively in a fast-paced environment
Excellent customer service skills
Prior retail experience, preferably in a grocery setting
Basic computer skills and ability to learn new systems
Strong organizational and time management skills

Responsibilities

Model "best in class" customer service by actively engaging with customers, resolving issues, and ensuring a positive shopping experience.
Monitor customer feedback and address concerns promptly.
Assist in hiring, training, and developing store associates.
Create and manage employee schedules based on staffing needs.
Provide coaching and performance feedback to team members.
Address employee concerns and resolve conflicts.
Oversee daily store operations, including opening and closing procedures.
Monitor inventory levels, ordering merchandise as needed.
Ensure proper product rotation and stock levels on shelves.
Manage department operations, delegating tasks and responsibilities.
Monitor sales performance and identify opportunities to increase revenue.
Track labor costs and ensure efficient staffing levels.
Manage expenses and identify areas for cost reduction.
Implement merchandising strategies, creating attractive displays and promotions.
Monitor product quality and freshness.
Ensure adherence to all company policies, safety regulations, and food handling standards.
Maintain a clean and organized store environment.
Address safety concerns and investigate incidents.