Full-Time Assistant Store Manager

LoveShackFancy•New York, NY

10d

About The Position

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration. ROLE OVERVIEW The Assistant Store Manager (ASM) is responsible for assisting to partner with the Store Manager in the daily operation of the store. The ASM must demonstrate leadership by maximizing profits, sales, and the customer service experience. The ASM will be responsible for contributing a significant amount of the store’s sales and will be goaled according to the store’s monthly sales plan. This individual will help to hire, train, and manage store associates to achieve the sales and profit goals. The ASM will model the standards for customer service. The ASM will execute store events and activations around key retail moments. While the manager is on duty, the assistant will ensure that the store maintains excellent visual presentation and housekeeping standards. The ASM will operate the store in accordance with the company’s operational guidelines and follow all loss control. The ASM will assist in managing store inventory and shrink levels by upholding policy and pulling reports to analyze movement of goods. We are looking for a talented and creative individual that is incredibly hard-working, highly motivated, organized and efficient, adaptable, energetic, professional, collaborative, supportive, a great communicator, and with an overall great work ethic.

Requirements

Minimum of three (3) years of experience in luxury retail management
Open availability is required, including weekends
Full understanding of specialty retail, including business development, visual merchandising, store events, inventory management, and store operations
Computer skills to include operation of retail point of sale system, Microsoft Word, Microsoft Excel, Microsoft Teams, and Microsoft Outlook. email
Ability to pull reports and analyze data to track associate performance and investigate product movement and shrink.
Ability to collaborate with cross-functional corporate teams in a virtual setting.
Ability to execute internal and external events and activations around key retail moments and business drivers.
Strong leadership, critical thinking, and problem-solving skills. Delegate responsibility and work to the staff.
Demonstrate strong verbal and written communication skills allowing for communication of the company’s goals and objectives.
A positive, outgoing, high-energy personality that is entrepreneurial. who is sales focused and takes full ownership of the store’s business at all levels.
A mentor and leader to staff and peers. Ability to develop individual’s strengths and identify opportunities and coaching moments.
Ability to thrive in fast-paced, ever-changing environments.
A trainer able to teach skills in customer service, selling, and operations

Responsibilities

Achieve and exceed individual productivity and sales goals
Assist in achieving and exceeding the store’s productivity and sales goals
Set an example of exceptional customer service by modeling the desired customer service behavior and coaching the staff to achieve the same results. Practice and teach client development to the staff.
Assist the store manager to recruit, train, motivate and retain quality sales associates.
Assist the store manager in evaluation of individual associate’s performance to goals
Help maintain a high level of visual merchandising and housekeeping standards.
Perform daily opening and closing procedures, including daily paperwork reconciliation, cash handling, and other operational tasks
Protect store assets and inventory. Investigate any potential shrinkage and resolve & bring information to the store manager’s attention.
Enforce the company policies and procedures
Assist the Store Manager in managing store client book and individual associate client books. Collaborate with team members to build client relationships and generate internal and external shopping events.