StorQuest Assistant Store Manager

StorQuest Self Storage•Surprise, AZ

8d•Onsite

About The Position

The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.

Requirements

Experience in Cash Handling required
Must be available on weekends
A huge passion for guest service and sales
The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
The mentality that there are no spare customers, every experience is as valuable as the next
A positive, outgoing personality
An insatiable appetite to learn new things
Strong accountability combined with strong work ethic and enthusiasm for teamwork
Ability to walk, bend, stand, and stoop frequently
Ability to lift up to 35 lbs. frequently
Ability to push up to 50 lbs. frequently
Ability to lift above head frequently
Ability to work evenings and weekends as needed or required
Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
Ability to communicate in written and verbal format frequently
Regular and consistent attendance at the assigned location is required.

Nice To Haves

Preferred 1+ years in Customer Service/Sales experience
Tech Savvy is a plus
Experience working in the retail or service industry preferred

Responsibilities

Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
Become a subject matter expert on self-storage while being able to explain it all to our customers.
Assist William Warren Properties’ customers during some of their most challenging times.
Manage all aspects of the rental process including: Converting a sale, Taking payments, Selling merchandise, Offering insurance, Assists customers with truck rentals at some locations, Participating in collecting past-due accounts, Guiding WWP customers on their awesome journey.
Manage operational activities such as: Inspecting the stores daily including lock checks, Maintaining an impeccable facility, Performs minor maintenance and custodial duties; cleans vacated units on a timely basis, Contacting vendors when applicable for routine maintenance repairs, Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely, Going to the post office.