Assistant Store Manager, Wellesley - Full Time

bluemercury•Wellesley, MA

4d•$19 - $30•Onsite

About The Position

Bluemercury is a leading luxury beauty destination with 178 locations nationwide, known for its client-first service model that emphasizes personalized beauty interactions. The company offers a curated product assortment and aims to help individuals discover their unique selves. As Bluemercury continues to grow, it remains dedicated to its purpose of being the ultimate specialist in the beauty of every individual.

Requirements

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Strong interpersonal and communication skills; ability to connect with colleagues and clients to share knowledge and strengthen relationships.
Passion for beauty and staying updated with the latest trends and products.
Flexible availability, including days, evenings, weekends, and holidays.
Critical thinking, strategic partnerships, results-driven action.
Resourceful and able to adapt quickly to changing priorities.
1-2 years of retail supervisory experience is required, beauty industry preferred.
Advanced authority and expertise in a specific brand is preferred.

Responsibilities

Facilitate consistent team and individual communication to ensure collective knowledge.
Exemplify the client-first service model in all interactions, personalizing relationship building with colleagues, clients, and visitors.
Drive for results with insight and intuition.
Nurture relationships to build trust with clients.
Collaborate with the team to provide best-in-class service.
Bring innovative ideas to create incremental revenue opportunities.
Champion event & promotional strategies to add value for the client.
Execute all operational tasks with proficiency.
Advocate for knowledge-sharing and teamwork to support inventory control, cost minimization, and profitability.
Own operations processes by delegating and controlling efficiencies.
Utilize problem-solving skills and lead/train peers to drive results through collaboration.
Build and maintain strong, personalized relationships with customers.
Provide a welcoming and inclusive atmosphere for all clients and colleagues.
Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances.
Continuously update knowledge on the latest products and trends in the beauty industry.
Offer tailored product recommendations based on individual client needs, preferences, and skin types.
Conduct product demonstrations and provide application tips.
Drive sales through effective communication of product benefits and promotions.
Encourage repeat business by informing customers about loyalty programs and upcoming events.
Assist in stock management, ensuring product availability.
Maintain an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback on products and services, providing insights to the management team.