Retail Assistant Store Manager

Kendra Scott•Nashville, TN

11h•Onsite

About The Position

Yellow Rose by Kendra Scott is the latest extension of the Kendra Scott brand, inspired by the love for family's Texas ranch and the connection, tranquility, and adventure it brings. The collection celebrates the rich ranch culture of the American Southwest through jewelry, apparel, and home goods. As a full-time Assistant Manager, you will be the Store Manager’s partner in developing and implementing business strategies and leading the brand experience within the store. Your primary focus will be on training and coaching the team to become effective connectors who consistently provide an unforgettable WOW experience for all guests, ensuring the team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence. You and your team will represent the Kendra Scott culture positively and uniquely.

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Bachelor’s degree or equivalent work experience
Previous experience leading functional teams in a retail management role
Ability to multi-task with attention to detail; strong priority-setting and time management skills
Proven ability to lead and develop teams, with a desire to significantly impact others' careers
Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
Passion for Kendra Scott and what the brand represents: Family, Fashion, and Philanthropy
Must be available to work at least 30 hours per week, including nights and weekends

Nice To Haves

Ability to relocate long-term to pursue career growth opportunities is strongly preferred

Responsibilities

Model, teach, and coach WOW service with a “customer is our boss” mentality, using WOW Service Principles to connect with every guest and make a difference in their day.
Train and develop team members to ensure they provide WOW experiences, going above and beyond to make all guests feel welcome and part of the family.
Drive sales by maximizing overall store productivity and building guest connections through WOW experiences.
Support the Store Team Leader in developing short and long-term business plans to drive key KPIs.
Take ownership over a specific area of responsibility to positively impact store performance.
Motivate and inspire the team through feedback and recognition.
Act as a role-model leader, demonstrating how to create positive experiences for guests on the salesfloor and at events.
Drive team engagement by celebrating outstanding performance and building skills through explanation, teaching, and coaching.
Cultivate people and help them flourish into their best selves.
Increase brand awareness through philanthropic efforts and community initiatives.
Help achieve event and giveback goals.
Acquire new customers through traffic-driving efforts to increase the brand's impact.
Instill trust through honesty and authenticity, demonstrating integrity in decision-making.
Ensure audit and shrink results meet Asset Protection Standards and follow company policies and procedures.
Communicate effectively, articulating clear messages and providing ongoing performance feedback.
Actively listen to learn and encourage open expression of diverse opinions and ideas.
Find ways to thrive in various business areas, drawing on experiences and applying learnings to different situations.
Be curious and flexible, learning from the past and trying new things.
Collaborate with others to leverage skills, talents, and knowledge to achieve common goals.
Prioritize idea sharing and varying interests to create mutual accountability, trust, and commitment.
Approach new opportunities and challenges with urgency, high energy, and enthusiasm.
Leverage reporting and daily sales trends to make real-time, business-critical decisions to achieve store financial goals.
Proactively find ways to make all guest experiences positive and impactful.
Display courage by overcoming fear to do the right thing, championing ideas, positions, and others.
Care personally about people and challenge them directly to achieve greatness.
Take responsibility for personal actions and the actions of the team, instilling confidence and earning respect.
Foster commitment, feedback, and problem-solving through ownership of decisions and actions.
Make good decisions by balancing analysis, wisdom, experience, and judgment, knowing when to move ahead even with incomplete information.