The North Face: Assistant Manager - Oakbrook Center
About The Position
At The North Face, we are driven by a passion for Exploration. We aim to lead the world forward through Exploration, embracing a mindset that infuses curiosity, innovation, and a love for wild places into everything we do. As a community of explorers, we encourage new ideas, places, and people. If you envision yourself working alongside a team of adventure enthusiasts, The North Face offers a unique and inspiring environment. Visit The North Face Careers or www.thenorthface.com to learn more about our values and culture. Assistant Store Manager What will you do? A day in the life of an Assistant Store Manager at The North Face involves leading, developing, and motivating a team of Brand Advocates to deliver an exceptional customer experience that embodies our brand values. You will collaborate closely with the Store Manager to enhance store profitability through excellence in customer engagement, merchandising, operations, and community involvement. In the Store Manager’s absence, you will assume full responsibility for store operations. This role is perfect for individuals passionate about leadership, team growth, and cultivating a high-performing, inclusive retail atmosphere.
Requirements
- 2+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
- Proven ability to drive results through store teams and exceed sales and profit goals.
- Skilled in coaching, motivating, and building high-performing, diverse teams.
- Strong verbal and written communication skills with the ability to influence across all levels.
- Solution-oriented and flexible in a fast-paced, dynamic retail environment.
- Capable of working independently, managing shifting priorities, and meeting business expectations.
- Comfortable using word processing, spreadsheets, and retail software tools.
- Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Nice To Haves
- A High School Diploma or equivalent is preferred
Responsibilities
- Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
- Lead and coach the team to exceed individual and store productivity goals.
- Model exceptional customer service and selling behaviors to inspire the team and create authentic brand experiences.
- Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
- Support the Store Manager in recruiting, hiring, and onboarding with high-caliber talent.
- Provide ongoing training, feedback, and development to team members.
- Ensure compliance with all company policies, procedures, and operational standards.
- Partner with the Store Manager to manage expenses, control shrink, and drive profitability.
- Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
- Foster a culture of accountability, creativity, and continuous improvement.
- Promote a respectful, inclusive environment that values diverse backgrounds and perspectives.
- Support inventory management through accurate shipping, receiving, and stockroom practices.
Benefits
- Annual incentive plan
- Sales incentive
- Commission potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
