Assistant Store Manager - NE

The Salvation Army Southern California•Pleasant Hill, CA

3h•Onsite

About The Position

The Salvation Army is seeking an Assistant Store Manager to provide customers with the best selection, exceptional service, and well-organized stores to support spiritual, social, and rehabilitation programs. This role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. The Assistant Store Manager will also create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) by collaborating with program staff and implementing effective Work Therapy Assignments (WTA) to help Beneficiaries improve.

Requirements

Minimum High School Diploma or equivalent.
Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
Minimum of 3 years of supervisor/management experience in a retail environment
Valid Driver’s license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.

Nice To Haves

some college preferred
thrift experience preferred

Responsibilities

Plans and directs the day-to-day operations of assigned store locations.
Develops strategies to improve customer service, drive store sales, and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved, and service is quick and efficient.
Schedules Store Employees to ensure appropriate coverage in-store and donation center. Coordinates daily morning and shift change team meetings.
Supervises employees in the performance of duties to ensure compliance with published directives and guidelines.
Responsible for interviewing and processing for hiring new store employees.
Provides training for new personnel on store policies and procedures by The Salvation Army.
Responsible for issuing disciplinary warnings, conference reports, employee evaluations, and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
Ensures store is maintained at ARC Merchandising Standards; adequate inventory levels on hand. The store is at CNO standards. Ensures timely completion of regular and accurate Rag Out from the sales floor.
Ensures that Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
Ensures that the Sales Associate/Material Handler (s) working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
Responsible for an adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times, and banking of cash receipts as per ARCC policy.
Completes all tasks as assigned by the District Sales Manager; Command Retail Directors and Command Administration.
Responsible for the processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
Attends Monthly District Meetings and is responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Conducts Weekly Store Meetings with the store team.
Responsible for the protection of property and buildings.
May transfer from store to store at the direction of Command Retail Directors and Command Administration.
Implement appropriate loss prevention measures.
Other written or verbal duties may be assigned by the District Sales Manager, Command Retail Directors, and Command Administration.