Assistant Store Manager

Community Choice Financial Family of Brands•Reno, NV

1d•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while gaining hands-on experience operating a store. The position develops leadership skills through account management, customer outreach, and risk management. It is a performance-driven, customer-focused role with opportunities for career advancement. The Assistant Store Manager helps provide financial services, assess and process transactions, manage customer accounts and collections, support and coach Customer Service Representatives when applicable, and maintain store security, compliance, records, and appearance. The role also includes customer outreach, external marketing and errands when applicable, store audits and reporting, and participation in business and community activities. It requires regular in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age, or 19 in Alabama.
Valid driver's license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Background check required.
Ability to meet the physical demands of the position, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Regular in-person attendance, including weekends, and a full-time schedule of at least 40 hours per week.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services that meet customers’ needs and support customer success.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and nurture customer relationships.
Oversee account management and recovery processes, including collection calls, while maintaining customer service to help prevent losses and charge-offs.
Maintain accurate and reliable customer information in the point-of-sale system.
Provide support, coaching, and development to Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including management of the vault and cash drawer.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, create reports, and compile financial data.
Monitor and maintain the appearance and cleanliness of the store, address basic facility needs, and schedule maintenance services.
Work efficiently in a fast-paced, changing environment, manage multiple tasks, and meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training with opportunities across eleven brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other support for employees and family members.
Discount Marketplace access to discounts from national and local retailers.
Paid time off that increases with tenure, starting at 12 days in the first year.