Assistant Store Manager
Sun Auto Tire and Service•Sanger, CA
•$55,000 - $80,000•Onsite
About The Position
GoodGuys Tire & Auto Repair is looking for an Assistant Store Manager/Service Writer who is responsible for selling and promoting all products and services offered by following the company’s store standards and expectations. The company prides itself on doing what’s right by its customers with every vehicle service performed, from brake repairs and AC service to spark plugs and new tires. The ASE-certified pros aim to get customers back on the road quickly.
Requirements
- Must have a valid driver’s license
- Must be at least 18 years of age
- Ability to work a minimum of five days, including Saturday's
Nice To Haves
- Prior experience as a Service Advisor is helpful, but not required
Responsibilities
- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Recommend services according to appropriate level of knowledge.
- Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
- Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
- Provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers.
- Other duties as assigned.
Benefits
- Competitive Bi-Weekly Pay
- Tuition Reimbursement
- Paid Vacation
- Paid Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
