Assistant Store Manager - New Store Opening (Boston Seaport)
About The Position
Salt & Straw is seeking a Full-Time Assistant Store Manager to support the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment. In this role, you'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination. The Assistant Store Manager will partner with the GM to achieve operational, cultural, and financial goals, lead shifts, ensuring smooth operations and exceptional guest experiences, and plan and execute daily shift schedules, task assignments, and team safety. They will also coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers, support recruiting, hiring, onboarding, training, and retention of a high-performing team, and manage cash transactions, inventory, and ensure product quality and food safety. Additionally, the role involves assisting with payroll, supplies, shop communications, and daily documentation, monitoring labor and sales performance and supporting monthly P&L insights, partnering on maintenance needs and vendor communications, and delivering memorable hospitality, sharing flavor stories, and resolving guest concerns. The Assistant Store Manager will also step into team roles as needed and participate in community events.
Requirements
- High school diploma/GED
- 2+ years of food service, fast-casual dining, or hospitality experience
- 18+ months of progressive leadership experience
- Led teams of 10+ Team Members in a high-volume environment
- Know how to coach, develop, and support people with clarity and care
- Are excited to grow into greater leadership responsibility
- Are 18+ and available to work evenings, weekends, and holidays
- Food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present in the work environment.
Responsibilities
- Partner with the GM to achieve operational, cultural, and financial goals
- Lead shifts, ensuring smooth operations and exceptional guest experiences
- Plan and execute daily shift schedules, task assignments, and team safety
- Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
- Support recruiting, hiring, onboarding, training, and retention of a high-performing team
- Manage cash transactions, inventory, and ensure product quality and food safety
- Assist with payroll, supplies, shop communications, and daily documentation
- Monitor labor and sales performance and support monthly P&L insights
- Partner on maintenance needs and vendor communications
- Deliver memorable hospitality, share flavor stories, and resolve guest concerns
- Step into team roles as needed and participate in community events
Benefits
- Competitive pay
- Thoughtful benefits
- People-first culture that invests in your growth
- Performance Bonus Plan tied to your impact and shop success
- Optional earned wages access
- 401(k) match with 50% company match up to 1% of your salary after three months
- Medical, dental & vision insurance options starting your first month
- Paid Time Off: Start with 2 weeks PTO, grows from there
- Paid Holidays: 12 paid holidays/year
- Paid Sick Time
- Two Days Off in a Row
- Mental Health Support: On-demand access 24/7/365 for you and your family
- Educational Support: Up to $1,800/year to support your learning goals
- Team Discount: 30% off all the magic
- First Dibs on Flavors before the public
- Pet Insurance
- Flexible Spending Accounts, Accident & Critical Illness Insurance, and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
