Assistant Store Manager, Full-time

Goodwill of Greater Grand Rapids•Wyoming, MI

9d•Onsite

About The Position

The Assistant Store Manager position starts at $18.00 an hour. This role involves overseeing the behavior of all hourly personnel in concert with the Store Manager, ensuring a safe, clean, and friendly business environment. The Assistant Store Manager acts in a leadership capacity, demonstrating professional behavior, effective interpersonal communication, and setting a positive example for all Goodwill staff. Key responsibilities include providing excellent customer service, addressing customer and donor concerns, ensuring staff training and cross-training opportunities, assisting the Store Manager in meeting sales and production goals, maintaining merchandising and backroom standards, implementing store procedures and policies, completing reports accurately, assisting with cash handling and banking, adhering to store hours, ensuring building security, fulfilling frontline staff duties, following safety practices, and complying with attendance and punctuality standards. The role also requires effectively communicating the mission of Goodwill to customers and donors and promoting Goodwill activities and initiatives.

Requirements

High School diploma or equivalent is required.
Solid mathematical skills.
Must have valid Driver’s License as well as reliable personal transportation (personal vehicle).

Nice To Haves

Some managerial and retail sales experience preferred.

Responsibilities

Oversee the behavior of all hourly personnel, and be responsible for operating a safe, clean, and friendly place of business.
Act in a leadership capacity demonstrating professional behavior and decision making, effective interpersonal communication skills, and setting an example for all Goodwill staff.
Provide excellent customer service, including greeting and assisting customers and donors promptly.
Address and/or communicate customer and donor concerns to store manager.
Ensure full completion of staff training and support opportunities for cross training for all Team Members.
Assist store manager in meeting sales and production goals.
Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
Assist in implementing and controlling store procedures and Goodwill policy.
Accurately complete the daily, weekly and monthly reports on time.
Assist in maintaining daily and weekly cash handling and banking procedures.
Adhere to established store hours and check security of building upon opening and closing. Ensure store safety and security.
Responsible for fulfilling all frontline staff duties as assigned.
Follow Goodwill safety practices.
Comply with Goodwill attendance and punctuality standards of behavior.
Effectively communicate the mission of Goodwill to customers and donors.
Promote and support Goodwill activities and initiatives.