Assistant Store Manager
About The Position
The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. We’re hiring an Assistant Store Manager who thrives on customer service, team leadership, and operational excellence. If you enjoy leading front-end sales, supporting branch operations, and helping teams succeed in a fast-paced environment, this role is for you.
Requirements
- 2+ years of customer service experience with a strong record of account management and customer satisfaction
- Experience in inventory management, basic accounting, and branch operations
- High school diploma or equivalent required
- Strong relationship-building skills and a customer-first mindset
- Excellent organizational skills with strong attention to detail
- Strong verbal and written communication skills
- Intermediate proficiency in Microsoft Office and web-based tools
- Valid driver’s license with an acceptable driving record
Nice To Haves
- Industry experience in construction supply, tools, or industrial distribution preferred
- Bilingual English/Spanish is a strong plus
Responsibilities
- Lead and support front-end operations, including managing the counter sales team to drive add-on sales and deliver an exceptional customer experience
- Coach and develop the inside sales support team to improve efficiency and effectiveness in showroom and will-call activities
- Boost showroom performance by executing promotions, specials, and merchandising initiatives
- Help grow monthly will-call business through proactive customer engagement and service excellence
- Support administrative functions such as inventory control, sales support, and general branch operations
- Assist with maintaining branch organization, customer satisfaction, and operational consistency
Benefits
- Health, Dental, Vision
- 401(k) with up to 6% employer match
- Paid Time Off
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
