Assistant Store Manager

Longchamp USA • Boston, MA

11h • Onsite

About The Position

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development. Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Requirements

• High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience and education required.
• Minimum of 5 years of successful experience as manager in luxury retail, overseeing a team of 7 or more people
• Demonstrate proficiency in inventory management, client experience enhancement, and visual merchandising techniques.
• Strong planning and organizational skills with a sense of priority for deadliners and exceptional attention to detail.
• Exhibit proficiency in Microsoft Office Suit. iPhone iOS, and various POS software.
• Strong interpersonal and communication skills, with proven track record of managing and motivating a sales team.
• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are implemented.
• Familiar with store operations.
• Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
• An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Read and understand work-related materials.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Experience with researching and exploring new trends in the marketplace.
• May travel between boutiques as necessary for business reasons.
• Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
• Ability to read, count and write to accurately complete all documentation.
• Read and understand work-related materials.

Responsibilities

• Leads by example to foster a positive work environment, promoting motivation and enhancing staff retention while minimizing turnover.
• Assists in the planning and assigning of sales team's daily tasks and goals.
• Perform Morning briefs to recap results and set the expectations for the day.
• Supports Store Manager with scheduling, recruiting, training, and staff development.
• Assists Store Manager in assessing staff’s performance.
• Confidently perform all POS transactions, including sales, returns, exchanges.
• Daily reconciliations, cash handling and assists with bank deposits.
• Execute the opening and closing of the store as necessary.
• Assist with the management of all office tasks including management of funds, receiving, inventory and may assist with payroll.
• Assists in monitoring sales performance, through the analysis and writing of weekly sales reports in partnership with Store Manager.
• Maintains adherence to all company policies and procedures.
• Meet and exceed monthly sales goal to maximize sales profitability.
• Ensure company's client experience meets expectations with Mystery shopping results.
• Actively promotes self-learning and further development through training.
• Ensure timely completion of training modules by all staff.
• Prioritize daily Clienteling time in-store with strategic client outreach for high sales conversion.
• Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers, and loss prevention).
• Provides support in answering incoming calls and processing phone orders.
• Maintains a high level of diligence in accurately tagging merchandise to uphold optimal inventory control standards.
• Maintains cleanliness and orderliness on the sales floor, adhering to the highest standards of organization and general housekeeping.
• Accurately and efficiently completes all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Maintains an awareness of all product knowledge, and merchandise care information.
• Assists in visual merchandising floor moves, window installations and, display maintenance.
• Assists in processing and replenishing merchandise while participating in receiving and monitoring floor inventory levels.
• Assists the Store Manager with communications with our Inventory Control Manager, Warehouse Distribution Center, Customer Service Manager and Global HQ regarding shipping & delivery information as needed.
• Resolve employee issues in a timely and effective manner while SM is not available.
• Any other duties as assigned by Store Manager and/or Retail Director.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED