02225 Assistant Store Manager

Sally Beauty • Kennewick, WA

20d • Onsite

About The Position

Sally Beauty is seeking an Assistant Store Manager to support the Store Manager in all aspects of store operations. This role involves leading and developing store associates, ensuring exceptional customer experiences, maintaining brand standards, and driving sales and KPIs. The Assistant Manager will also be responsible for executing company processes, managing inventory, and ensuring a safe and secure store environment. This position offers development opportunities and supports the Store Manager in achieving financial targets through business analysis and action planning.

Requirements

• High School Diploma or equivalent
• Must 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business

Nice To Haves

• Cosmetology license desirable, but not required

Responsibilities

• Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Acts as main point of contact to resolve customer issues and concerns.
• Analyzes store trends and can anticipate customer demands.
• Engages, trains and develops their teams to achieve positive results.
• Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
• Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling.
• Holds team accountable to Company policies and expectations.
• Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• Builds strong working relationships with Store Manager peers.
• Maintains consistent and timely communication with AM/DM.
• Fosters an environment of diversity, inclusion and belonging.
• Ensures execution of all company processes through training, management, analysis and continuous improvement.
• Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manages inventory through ordering and shipment processing.
• Manages payroll hours to the needs of the business and schedules appropriately.
• Ensures all store opening and closing procedures are performed correctly.
• Timely and accurate follow through with Company directives, assignments & projects.
• Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
• Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
• Analyzes and utilizes all available reporting, tools and technology.
• Ensures stores are compliant with all HAZMAT training and execution.

Benefits

• Generous product discount
• Free sample products
• Great education regarding our products
• Ample opportunity for growth
• Competitive benefits package for full-time associates
• Medical insurance with pharmacy benefits
• Dental & vision insurance
• 401k retirement plan
• Six (6) paid Holidays
• Three (3) to four (4) Floating Holidays
• Eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year
• Life and disability insurance
• Associate advocacy benefits
• Voluntary benefits from accident insurance to identity theft protection to pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED