7 Leaves Cafe Assistant Store Manager (La Mirada)

7 Leaves Cafe • La Mirada, CA

6d • Onsite

About The Position

7 Leaves Café is a growing coffee and tea shop chain that emphasizes connection, culture, and craft. Since 2011, it has expanded to over 40 locations, aiming to enrich the human experience through well-crafted beverages and a welcoming environment. The Assistant Store Manager role is an opportunity for individuals, whether new to leadership or experienced, to lead authentically, grow quickly, and contribute to a meaningful mission. The company is currently in an exciting growth phase, expanding into new regions and enhancing the guest experience. The Assistant Store Manager will play a key role in shaping the store's culture, developing team members, and influencing guest experiences, all while upholding the company's Core Values and driving the brand forward.

Requirements

• At least 6 months – 1 year of customer service experience, preferably in retail or food service.
• Prior leadership or key-holder experience preferred.
• Must be able to work at assigned locations within the district or county, as needed.
• Demonstrate strong communication, problem-solving, interpersonal, and organizational skills.
• Possess developing leadership skills and the ability to support coaching and development of team members.
• Have a strong team well-being and customer-focused mindset, with an understanding of sales and operational goals.
• Be eager to learn, grow, and apply constructive feedback from leadership.
• Able to support store operations and assist in leading the team effectively in a fast-paced environment.
• Capable of managing multiple priorities simultaneously while maintaining established service levels.
• Able to provide constructive feedback to team members and escalate or assist with conflict resolution when needed.
• Show interest in developing leadership skills and growing into future leadership roles within the organization.
• Able to stand, walk, and perform physical tasks for prolonged periods.
• Must be able to regularly lift at least 45 lbs.

Nice To Haves

• Prior leadership or key-holder experience

Responsibilities

• Assist with hiring, onboarding, and training new team members.
• Help create and manage staff schedules to support operational needs and labor goals.
• Provide mentorship, guidance, and support to team members during shifts.
• Coach and motivate staff by offering ongoing feedback and development opportunities.
• Participate in performance evaluations and support team accountability and growth.
• Lead by example on the floor by delivering exceptional service and reinforcing a "customer comes first" mindset.
• Address customer concerns promptly and ensure high levels of satisfaction.
• Support the execution of customer service initiatives, promotions, and loyalty programs.
• Assist with daily store operations, ensuring compliance with company policies, procedures, and quality standards.
• Help maintain store cleanliness, organization, and a safe working environment.
• Support compliance with health, safety, and operational regulations.
• Assist in managing inventory levels, product quality, and stock replenishment.
• Help monitor daily sales performance and key business indicators.
• Assist with cash handling, financial reporting, and sales tracking.
• Identify opportunities to improve operational efficiency and support action plans to drive store performance.
• Support the training and development of team members to uphold 7 Leaves Café standards and procedures.
• Provide in-the-moment coaching and guidance to ensure consistency in service and product quality.
• Assist in implementing marketing initiatives and in-store promotions.
• Support local community engagement efforts and store events.
• Engage with customers both in-store and through brand-related activities.
• Assist the Store Manager in preparing sales, labor, and inventory reports.
• Help track team performance and operational metrics to provide insights for improvement.
• Step in to manage the store in the absence of the Store Manager, ensuring smooth operations and team alignment.
• Collaborate with Store Managers, District Managers, and leadership to support company initiatives and operational goals.
• Perform other duties as assigned.

Benefits

• Team Member Discounts
• Medical, dental, and vision plans available for eligible team members
• Hands-on training, mentorship, and professional growth pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed