Assistant Store Manager - White Oaks

Wow! Mobile Boutique•London, ON

1d•Onsite

About The Position

The Assistant Store Manager (ASM) at WOW! mobile boutique™ plays a significant role in supporting the Store Manager in the daily operations of the kiosk. When the Store Manager is absent the Assistant Manager is responsible for the overall day-to-day sales and operations of the kiosk, adhering strictly and consistently to kiosk operational and selling standards. Our team at WOW! mobile boutique™ is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW! mobile boutique Canada’s premiere wireless retailer.

Requirements

1-2 years of store supervision and management experience, coaching, and leadership skills, developed in a retail organization, preferably within the wireless or electronics sector
Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
Comfortable with modern technology
Flexible to work a variety of shifts including evenings and weekends based on business needs
Open availability
Ability to lift 30-50 pounds
Ability to stand for extensive periods of time

Nice To Haves

To initiate conversations with mall traffic
To change and adapt in a fast-paced environment
Be your genuine self
Approach each customer in a unique and personalized way
Invested in personal and professional growth and development
Open to feedback and coaching

Responsibilities

Assist with leading a sales team in a dynamic and results driven culture
Lead by example in all sales behaviours, following our sales process.
Manage timekeeping, including investigating and clearing exceptions daily and creating schedules
Lead daily sales huddles to set and track sales pace for the day
Ensure operational excellence by following and enforcing our policies and procedures
Maintain a high level of integrity with yourself and your team
Manage store supplies and inventory
Participate in and deliver documented coaching to your team
Check and process inventory RMAs daily or as needed
Complete Transactional Audits daily, share results with Manager and coach back accordingly
Resolve customer escalations
Attend and participate in all required scheduled calls or webinars
Conduct daily cleaning of all areas of the kiosk including maintenance of live demo devices
Assume Store Manager duties when they are absent
Handle Trade-In processing and shipping
Be flexible to work a variety of shifts including evenings and weekends based on business needs