Assistant Store Manager - South Coast Plaza

Joe & the Juice / United States•Costa Mesa, CA

1d•Onsite

About The Position

As an Assistant Store Manager, you are responsible for assisting the Store Manager in the daily operation of the store, ensuring the highest performance possible in all areas within the operation. Jointly you will be responsible for adhering to market-specific legal requirements, company policies, cleaning, and compliance structures. You are expected to have a full overview of the store and lead your team members when your Store Manager is not present ensuring efficient workflows, great guest experiences, and high-quality products. Your overall success in this position depends on the degree to which all operational conceptual in-store requirements are followed in order to deliver best-in-class guest experiences turning regular customers into beloved returning guests.

Requirements

At least 1 year of experience in a leadership position with responsibility for team supervision, daily operations, and opening/closing procedures
Strong interpersonal and communication skills, with the ability to build trust, resolve conflicts, and foster a collaborative team culture
Demonstrates a strong ambition to grow into a people-focused leader and build a long-term career in management

Responsibilities

Value-Based Leadership: Support the Store Manager in leading team members in alignment with the company Manifest and operational principles. Provide guidance and support to team members to ensure a positive and high-performing store culture. Demonstrate leadership integrity by aligning actions, decisions, and behaviors with company principles.
Employee Engagement & Development: Support the Store Manager in developing and motivating team members through ongoing coaching and in-store training. Support initiatives that maintain and improve the store’s employee engagement levels. Encourage open communication and contribute to a collaborative team environment.
Guest Experience: Champion a guest-first mindset in all store activities. Build and maintain strong guest relationships within the local community in alignment with brand behavior principles. Contribute to increasing overall guest satisfaction and loyalty.
Operational Excellence & Compliance: Help maintain a safe, secure, and healthy work environment. Enforce hygiene, cleaning, health, and safety standards in accordance with company guidelines. Ensure brand standards and local regulatory requirements are consistently upheld.
Stock & Inventory Support: Assist in stock handling processes, including inventory counts and ordering. Support inventory optimization to ensure cost of goods sold (COGS) remains within defined monthly targets.
Performance & Financial Contribution: Support initiatives to drive sales growth and optimize store profitability. Assist in achieving company-defined financial and non-financial KPIs. Monitor performance metrics and escalate opportunities or risks to the Store Manager as needed.