Assistant Store Manager

US Foods•Roanoke, VA

1d•$21 - $33•Onsite

About The Position

The Assistant Store Manager contributes to the store’s financial performance through merchandising and stocking, expense control, and achievement of sales and profitability goals. This role manages front-end operations to ensure purchases are accurately recorded and employees are trained in shrink control and customer service. Working closely with the Store Manager, the Assistant Store Manager executes the Annual Operating Plan and related programs, recruits and develops employees, enforces loss prevention procedures, and performs Manager-on-duty functions and other assigned duties. The role requires flexibility to work Monday through Sunday according to business needs, between 5:00 a.m. and 7:00 p.m. The starting rate is $22.67 per hour; the expected base rate range is $21–$33 per hour. Freight handling is a plus. This is a retail-store position open to the public, involving interaction with customers and coworkers, variable store temperatures, possible exposure to inclement weather, and occasional work on ladders or elevated surfaces.

Requirements

At least four years of experience in a retail work environment.
At least two years of management or supervisory experience.
Ability to work a flexible hourly schedule, including holidays and weekends.
Competency and proficiency with computer use, spreadsheet creation and use, word processing, email, and internet software.
Cash-handling experience.
Associate degree or equivalent work experience.
Ability to perform the physical activities described, including continuous standing and walking; frequent lifting and carrying of 51–100 pounds; and occasional lifting and carrying of more than 100 pounds.
Ability to work in a retail store setting, interact physically with customers, and work in varying store temperatures from -10 to 85 degrees; use of a ladder or elevated surface may be required.

Nice To Haves

Freight-handling experience.
Strong planning and organizational skills.
Strong customer-service orientation and ability to build professional relationships while maintaining consistent focus on customers.
Ability to think quickly and critically, make sound business decisions, use common sense, and think logically.
Excellent leadership, motivation, self-direction, communication, conversational, and negotiation skills.
Adaptability and willingness to assist with completing necessary work to provide fast, easy, efficient, and professional service.
Strong business awareness and ability to review and interpret financial data.
Ability to work a flexible schedule that may include early mornings, late evenings, holidays, and weekends.
Competency and proficiency with computer applications and Microsoft programs.
A degree in Business Management, Supply Chain/Wholesale Management, or Accounting/Finance is strongly preferred.

Responsibilities

Supervise and coach employees to provide efficient, friendly service at registers and throughout the store.
Address personnel and performance issues, including coaching and verbal or written warnings; consult with the Store Manager and HR about progressive discipline and termination when needed.
Ensure compliance with personnel policies and procedures.
Understand how the Annual Operating Plan (AOP) translates into monthly Profit and Loss (P&L) results and assist with the AOP budgeting process.
Help achieve budgeted sales and profits and manage shrinkage, with particular emphasis on front-end processes.
Participate in annual inventory preparation and execution according to inventory guidelines.
Train front-end employees and other assigned employees on required programs.
Help ensure employees follow company policies, procedures, and store SOPs, and that the facility is maintained as a safe environment.
Interview, hire, orient, and train assigned employee groups.
Direct floor employees day to day, including scheduling, communicating store goals and sales and shrinkage targets, and tracking results while serving as Manager on duty.
Plan in-store demonstrations, including preparing and setting up displays, distributing samples according to merchandising programs, and using suggestive-selling techniques.
Help oversee product receiving, returns of damaged or expired product, and timely restocking of shelves.
Maintain in-store merchandising programs, including promotional displays, signage, and company- or market-specific programs.
Communicate merchandising and marketing programs to employees and help oversee execution and follow-up reporting.
Analyze monthly store reports for controllable expenses and overall performance; address variances from company standards with an action plan, partnering with the Store Manager as needed.
Ensure employee schedules meet business objectives and employees understand and can execute emergency procedures.
Accept special assignments from the Store Manager and communicate, support, and enforce company policies, processes, and procedures.
Perform other duties and responsibilities as assigned or required.
Interact with employees at all levels of the company, as well as customers and service providers.