Roark Retail Assistant Store Manager- Denver

OluKai-Kaenon-melin-Roark•Denver, CO

8d•Onsite

About The Position

The Assistant Store Manager will partner with and support the Store Manager in all aspects of the business operations of the Roark store. The ASM will help manage the entire guest experience, operations, customer flow, staff, and floor inventory as efficiently as possible. They will also inspire and lead the floor team in providing unique, innovative, and superior Customer Service to all our customers. The ideal candidate will lead by example in a wide range of situations, be creative to problem solve on the fly, entrepreneurial, and hold themselves and the team accountable for a successful environment.

Requirements

Entrepreneurial mindset
Creative problem-solving skills
Ability to lead by example
Accountability for self and team
Product knowledge
Customer service skills
Cashwrap & POS proficiency
Recruiting, hiring, training, and career development experience
Scheduling and zoning experience
Coaching and feedback skills
Performance check-in experience
Talent development and mentoring skills

Nice To Haves

Experience in the adventure lifestyle industry

Responsibilities

Assist the Store Manager with growing revenue by driving sales and business results through a premium guest experience, employee relations, and operations that are aligned with Roark Culture and Retail Operating Principles.
Support Store Manager to Meet and/or exceed financial plan, including revenue plan, payroll budget, and overall store P&L.
Manage and execute store product flow, restocking, overall back of house operations, supply needs, and daily store maintenance as directed by the Store Manager.
Uphold visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
Be a Roark product expert, understand the customer needs, share your product knowledge and guide our customers to product selections that meet their needs.
Oversee Cashwrap & POS procedures. Reconcile tills, process returns, exchanges, gift cards,and discounts accurately.
Partner with the Store Manager in supervising the store team including recruiting, hiring, training, and career development. Adhere to and support a Typical Week structure and facilitate daily scheduling/zoning to support this.
Motivate and inspire staff to approach the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
Maintains a Leadership presence and projects a credible and confident image; Stands out among peer group.
Share your product and customer care knowledge with staff, provide coaching & feedback relating to product and selling techniques in order foster productivity among the store team.
Assist with performance check-ins with staff in accordance to corporate calendar.
Develops talent and helps others achieve their full potential; dedicates time to training and mentoring.
Collaborate, promote, and be present for all store events, unless otherwise approved by your manager.
Help seek out local collaborations with relevant brands, artists, musicians and athletes to promote flagship location.
Assist the Store Manager to lead the sales team in its goal of giving excellent Customer Service that customer loyalty and community is built.
Help build Roark into a better version of itself by constant tactile and process improvements to our overall Sales/Customer Service approach.
Create the most unique and interesting retail store in the Bay Area that speaks to what Roark has stood for since its inception.