Assistant Store Manager (Self Storage)

SecureSpace Management • Milpitas, CA

11h

About The Position

The Assistant Store Manager supports the Store Manager, Area Manager, and District Manager in achieving store goals. The role contributes to sales and customer acquisition, manages vendor relationships, supports departmental projects and initiatives, and works collaboratively with staff and customers. It also helps keep the store aligned with brand expectations by monitoring sales and occupancy statistics, supporting a positive customer experience, maintaining cleanliness, and assisting with facility operations.

The position offers flexible scheduling developed with the team, with work-life balance supported by a five-day workweek. The office operates on weekends, and weekend and holiday availability may be needed according to facility hours and team schedules. Occasional travel to nearby locations for scheduled shifts may be required. SecureSpace highlights internal promotion and career growth opportunities, along with a $1,500 retention bonus paid in two installments after 720 and 1,440 employment hours, subject to performance and attendance requirements.

The role includes physical activities such as sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, reaching overhead, operating a computer, and lifting or carrying up to 50 pounds. Reasonable accommodation may be requested for the position’s physical requirements.

Requirements

• At least one year of experience in storage, retail, or hospitality.
• Strong verbal and written English communication skills.
• Customer-service mindset.
• Proficiency in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up storage-unit doors.
• Willingness to travel occasionally to another location for scheduled shifts.
• Skill in resolving conflicts and promptly addressing and resolving issues.
• Ability to perform the essential duties with or without reasonable accommodation, including lifting or carrying up to 50 pounds and the listed physical activities.

Responsibilities

• Support the Store Manager and act as a backup in their absence.
• Help the team surpass sales targets by promoting unit rentals, warranties, and moving supplies and encouraging positive customer reviews.
• Guide new customers through the rental process and support smooth, efficient transactions.
• Contact potential clients to confirm moving dates and ensure storage units are ready and secure.
• Help manage past-due tenant accounts and process paperwork for the lien and auction process.
• Provide exceptional customer service and address customer needs effectively.
• Conduct daily property inspections with the team to maintain security, cleanliness, and upkeep, including checking locks, cleaning units, stocking supplies, and performing light maintenance.
• Perform light gardening and use power tools for general maintenance of the property and grounds.
• Use cleaning and property-maintenance chemicals to maintain cleanliness and appearance.
• Communicate updates, results, and recommendations clearly to the Store Manager and Leadership Team.
• Travel occasionally to nearby locations to assist with scheduled shifts.
• Maintain flexibility for weekend and holiday work as needed based on facility hours and team schedules.
• Follow company policies and procedures; protect confidential communications and customer information; and maintain professional, courteous, cooperative, and dependable work habits.

Benefits

• $1,500 retention bonus paid in two installments after 720 and 1,440 employment hours, subject to performance and attendance requirements.
• Five-day workweek with a schedule co-developed with the team.
• Career growth opportunities throughout the U.S.
• Competitive starting pay and monthly bonus opportunity.
• Paid time off and company holidays.
• 401(k) with matching program.
• Medical, dental, and vision benefits.
• 50% off a 10x15 storage unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed