Assistant Store Manager - Clarksburg Premium Outlet

Marc Jacobs•Clarksburg, WV

2d•Onsite

About The Position

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks an Assistant Store Manager to join its Clarksburg Premium Outlet in Clarksburg, Maryland. The Assistant Store Manager will support the Store Manager in the daily operation of the store including the overall management of the team, merchandise, and sales results. They will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.

Requirements

5+ years’ retail experience
Previous experience managing others within a customer service environment required
Proven record of motivating, developing, and coaching team members
Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors
Demonstrated verbal and written communication skills
Passionate about the customer experience
Ability to connect to the customer through excellent service, strong visual presentation and business acumen
Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays

Responsibilities

Demonstrate leadership by playing an active role on the selling floor
Support the sales process as needed
Assist in facilitating solutions to customer issues
Model the standards for customer service
Uphold company and store standards, policies and procedures
Ensure store visual merchandising standards are met and maintained
Support the Visual Team in planning and performing any necessary changes in visual environment
Review sales frequently and take action on visual merchandising to improve sales
Provide guidance to sales and support teams – deliver constructive feedback and learning opportunities
Support the Store Manager with the recruitment, training, development, and succession of team members
Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives
Support the Store Manager in managing the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
Perform any special projects or tasks as directed by the Store Manager