Assistant Store Manager

Mejuri•San Francisco, CA

2d•Onsite

About The Position

As an Assistant Store Manager at Mejuri, you will be a key player in delivering an exceptional retail experience and supporting the store leadership team with its day-to-day operations. You will report to the Store Manager and assist in overseeing store performance, driving sales, and ensuring an excellent customer experience. You will be the go-to for guidance when it comes to all things STACK and serve as a partner to the Store Manager across business areas such as operations, inventory control, and merchandising. You will also support the team to meet KPIs such as customer retention, conversion rates, and NPS. With a passion for operational efficiency and team engagement, you’ll help create a positive, high-energy work environment where both the team and business can thrive. Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Requirements

Awareness of local market and requirements relevant to new store openings.
Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
Strong leadership skills with experience supporting, coaching, and motivating a team.
Solid understanding of what great customer experience looks like and how to bring it to life on the floor.
Excellent communication skills.
Desire to work in a fast paced, entrepreneurial environment–you understand the importance of experimentation and iteration.
Proficient in using point-of-sale systems, inventory management software, and other retail technology.

Nice To Haves

Leadership experience in a high-volume retail environment.
Opened a store from scratch, in partnership with a Store Manager.
Worked at a start-up or fast growing company.

Responsibilities

Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through.
Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location.
Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
Validate and participate in the successful integration of new talent to our store teams.
Validate that team members are completing required instructor-led, on the job and self study training.
As required, ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management.
Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
Build healthy relationships with our people and establish a positive and engaging work environment.
Adhere to and validate our policies and compliance practices.

Benefits

Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind (US & CA ONLY).
Opportunity to utilize 401(k) & commuter benefits plans (US ONLY).
Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK ONLY).
Paid time off – inclusive of vacation and sick days.
4 months of 80% parental leave salary top-up and personalized return to work plans.
Monthly retail bonus program.
Equity program – own a piece of the company and share in our growth.
Regular feedback via performance reviews.
A robust in-house retail learning program.
Generous product discount!