Assistant Store Manager - Thornton Retail Store

Goodwill of Colorado • Thornton, CO

12d • Onsite

About The Position

The Assistant Store Manager role at Goodwill is a high-visibility, hands-on leadership position perfect for experienced managers from retail, hospitality, or production who have led teams of 20-30 people. This role requires strong operational, customer service, financial, and team development skills. The Assistant Manager will manage the daily operations of a retail store, acting as the Retail Store Manager in their absence. They will support the store's responsibility for meeting financial goals to generate income and donations for Goodwill's mission operations and community programs. This role involves empowering and developing staff, managing diverse departments, and taking an active role in achieving success. The Assistant Manager is accountable for their performance and shares accountability for the store's performance with the Retail Store Manager. Key responsibilities include managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product pricing, building community rapport, and customer relations. They will also support budgeting, financial reporting, and profit and loss responsibilities. The role requires managing donation collection, product processing, waste management, warehousing, merchandising, competitive pricing, and providing excellent customer service. The Assistant Manager will be a team player, managing change while motivating and inspiring others to help achieve the mission of helping people reach their highest level of personal and economic potential. The Bench Store Assistant Manager role provides coverage for absences, facilitates growth and training, collaborates with management, and contributes to business development.

Requirements

• At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG).
• Ability to manage corporate email and calendar (i.e. Outlook).
• Organizational skills to manage multiple projects, people, and retail store functions.
• Ability to work within a deadline-pressured environment.
• An understanding of marketing and retail principles.
• An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
• Ability to create, review and understand statistical information to increase the success of the retail store.
• Ability to understand, analyze and scrutinize financial statements.
• Ability to adapt, adjust, and mold to changing circumstances.
• Ability to make difficult choices and be accountable for overall retail store performance.
• Ability to train, develop, and recognize talent and leadership.
• Empower your team to manage and lead their departments or functional areas.
• Effective verbal and written communication skills.
• Ability to communicate upwards, downwards, and lateral in an effective manner.
• An interest and empathy for people with disabilities and disadvantages.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to move to other stores within their assigned various region depending on business needs.
• Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
• In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.
• Responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
• Must be at least 21 years of age to be included on the driver insurance schedule for driving Goodwill fleet vehicles or receiving company mileage reimbursement (if not engaged in passenger transportation).
• Must be at least 25 years of age for all passenger transportation services and for CDL.
• Applicants/employees will be required to undergo a Motor Vehicle Record (MVR) check and background check.
• Must have valid Colorado State driver license.
• Must be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
• Applicants/employees using their personal vehicle for company business must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Nice To Haves

• Some college is preferred.
• Ability to drive for company business is preferred.
• Candidates must attach a resume to their application to be considered for this role.

Responsibilities

• Manage the daily operations of a retail store.
• Act as the Retail Store Manager in the Manager’s absence.
• Support the store's responsibility for meeting financial goals.
• Inspire and develop staff.
• Manage diverse departments within the retail store.
• Manage daily operations including merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product pricing, community rapport, and customer relations.
• Support budgeting, financial reporting, and profit and loss responsibilities.
• Oversee donation collection, product processing, waste management, warehousing, merchandising, and pricing.
• Provide excellent customer service.
• Manage change while motivating and inspiring others.
• Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
• Recommend changes to operational procedures to achieve maximized expense to revenue ratios.
• Promote safety for all employees, ensuring adherence to OSHA and CARF standards.
• Use and become certified on equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies.
• Maintain awareness of competition and retail trends and suggest appropriate actions.
• Maintain a strong knowledge of the point-of-sale (POS) system.
• Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
• Oversee daily operations of all retail store functional areas including sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
• Be directly responsible for hiring, performance management, employee goal setting, and recommendations toward termination for employees in at least one department.
• Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, and safety standards.
• Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
• Be on call for alarm notifications after hours.
• Provide coverage for unexpected or planned absences (Bench Store Assistant Manager).
• Facilitate growth and training for team members (Bench Store Assistant Manager).
• Collaborate with other management personnel to enhance store performance (Bench Store Assistant Manager).
• Contribute to business development initiatives (Bench Store Assistant Manager).

Benefits

• Immediate training
• Eligible for Daily Pay (Work today, get paid today!)
• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Voluntary supplemental benefit offerings
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan (pre-tax or post-tax (Roth) contributions) – must be 18 years of age to participate.
• Public Service Loan Forgiveness Program (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED