Assistant Store Manager - Original Penguin
About The Position
Original Penguin is an American clothing line with roots in the 1950s and 60s, specializing in clothing, footwear, and eyewear. The brand embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals. The Assistant Manager will help organize and run our retail stores to fill in for the Store Manager when needed. Assistant Managers ensure the sales team meets its goals of efficiency and customer satisfaction. Their direct responsibility is to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting hiring, training sales associates, monitoring inventory, and ordering merchandise based on demand.
Requirements
- Ability to perform effective selling techniques.
- Energetic and positive attitude.
- 2 + years of retail management experience
- Strong verbal and written skills
- Strong interpersonal communication and customer service skills.
- Customer service oriented - outgoing, friendly, and personable with a positive attitude.
- Must be able to stand for long periods of time on the sales floor
- Must be able to move and/or lift up to 25 pounds
- High school degree
Responsibilities
- Function as a role model at all times, ensuring that customers remain the top priority; respond to all customer complaints or needs.
- Achieve excellent scores on secret shopper reports.
- Promote merchandise and demonstrate product knowledge to customers and assist them with any requests.
- Share vision and plans execution of store strategy in alignment with corporate and district initiatives.
- Support store financial objectives in the areas of sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent and shrinkage.
- Analyze business reports consistently and develop strategy to maximize sales performance.
- Prioritize workflow through successful planning and time management.
- Support appropriate staffing levels based on business trends and payroll guidelines.
- Understand and comply with all company policies, procedures and operations.
- Support the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store.
- Recognize problems, analyze causes, and generate alternatives and solutions in partnership with the Store Manager.
- Demonstrate ability to convey company expectations.
- Communicate all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager.
- Support the Store Manager in the reviews and audits store processes, transactions and paperwork to ensure compliance with company policies and procedures.
- Support the supervision and motivates staff members.
- Support the Store Manager in the execution of all pricing strategies to achieve gross margin.
- Communicate store inventory opportunities to the Store Manager.
- Support the planning and execution of store planograms in a timely manner.
- Share and understand the company brand position.
- Support the Store Manager in leading and executing replenishment of merchandise on the selling floor as needed.
- Monitor merchandise levels in stores and coordinate the balance of stock between stores to ensure that inventory levels are adequate.
- Support Store Manager all PEI customer service standards are being met and modeled.
- Adhere to Human Resources standards following general practices.
- Support the Store Manager in the recruits, selects, hires and develops diverse management level talent for the store.
- Hold teams accountable for achieving results and communicate with Store Managers opportunities.
- Manage conflict.
- Empower and involve the team in the decision making process while guiding the process.
- Be receptive to feedback and foster dialogue around solutions.
- Maintain confidentiality and meet own commitments.
- Support Store Manager to ensure that all store associates are adhering to federal, state and local labor laws.
Benefits
- Employee discount
- Paid vacation and Personal time
- Healthcare plan: Medical/Dental
- Tuition reimbursement
- 401(k) plan & company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
