The North Face: Assistant Manager - Somerset Collection

VF Corporation•Troy, MI

2d•$21 - $32•Onsite

About The Position

At The North Face, we are driven by a passion for Exploration. We aim to lead the world forward through curiosity, innovation, and a love for wild places. Our culture is built around a community of explorers who are passionate about adventure and open to new ideas, places, and people. We are seeking an Assistant Store Manager to join our team, someone who is passionate about leadership, team development, and creating an inclusive, high-performing retail environment. This role involves leading and motivating a team to deliver exceptional customer experiences, driving store profitability through excellence in customer engagement, merchandising, and operations, and assuming full responsibility for the store in the Store Manager's absence.

Requirements

2+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
Proven ability to drive results through store teams and exceed sales and profit goals.
Skilled in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills with the ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Capable of working independently, managing shifting priorities, and meeting business expectations.
Comfortable using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.

Responsibilities

Lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience.
Partner with the Store Manager to drive profitability by ensuring excellence in customer engagement, merchandising, operations, and community connection.
Assume full responsibility for the store in the Store Manager’s absence.
Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
Lead and coach the team to exceed individual and store productivity goals.
Model exceptional customer service and selling behaviors to inspire the team and create authentic brand experiences.
Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
Support the Store Manager in recruiting, hiring, and onboarding with high-caliber talent.
Provide ongoing training, feedback, and development to team members.
Ensure compliance with all company policies, procedures, and operational standards.
Partner with the Store Manager to manage expenses, control shrink, and drive profitability.
Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
Foster a culture of accountability, creativity, and continuous improvement.
Promote a respectful, inclusive environment that values diverse backgrounds and perspectives.
Support inventory management through accurate shipping, receiving, and stockroom practices.