Assistant Store Manager - Lafayette Retail Store

Goodwill of Colorado • Lafayette, CO

8d • Onsite

About The Position

The Assistant Store Manager role at Goodwill is an opportunity for experienced managers from retail, hospitality, or production who have led teams of 20-30 people. This role is for strong operators with solid customer service, financial, and team-development skills who are energized by goals and community impact. In this high-visibility role, you will receive immediate training and play a key part in driving store performance. This is a hands-on leadership position, not entry-level, perfect for someone who blends business savvy with genuine people leadership. The Assistant Manager will support the retail store’s responsibility for meeting financial goals to generate the income and donations necessary to support mission operations and community programs provided by Goodwill of Colorado. Assistant Managers must be empowering leaders who not only have the ability to operate and manage several diverse departments within the retail store but also have the ability to inspire and develop their staff. Assistant Managers must be hands-on professionals who take an active role by “rolling up their sleeves” to achieve success. The Assistant Managers will be held accountable for their performance and along with their Retail Store Manager will be held accountable for the performance of their retail store. Assistant Managers must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport, and customer relations with an ‘Attitude of Gratitude’, and empower staff and employees to create and accomplish both professional and personal goals. In addition, the Assistant Manager will support the Retail Store Manager’s responsibilities for budgeting, financial reporting, and profit and loss. Goodwill retail stores must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively and provide excellent customer service to achieve optimal performance. Working with a team of retail professionals, you will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. The Assistant Managers will be team players who can manage change while motivating and inspiring others. The Bench Assistant Manager’s role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area. Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives.

Requirements

• Attach a resume to their application.
• Open availability is required.
• At least 2 years supervising Retail Operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG).
• Ability to manage corporate email and calendar (i.e. Outlook).
• Organizational skills to manage multiple projects, people, and retail store functions.
• The ability to work within a deadline-pressured environment.
• An understanding of marketing and retail principles.
• An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.
• The ability to create, review and understand statistical information to increase the success of the retail store.
• The ability to understand, analyze and scrutinize financial statements.
• The ability to adapt, adjust, and mold to changing circumstances.
• The ability to make difficult choices and be accountable for overall retail store performance.
• The ability to train, develop, and recognize talent and leadership.
• Empower your team to manage and lead their departments or functional areas.
• Effective verbal and written communication skills.
• The ability to communicate upwards, downwards, and lateral in an effective manner.
• An interest and empathy for people with disabilities and disadvantages.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to move to other stores with in their assigned various region depending on business needs.
• Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.
• In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.
• Responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
• Must possess a valid Colorado State driver license.
• Must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.
• Must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition (if using personal vehicle for company business).

Nice To Haves

• Some college is preferred.
• It is preferred that the incumbent have the ability to drive for company business.
• 21 years of age (not engaged in passenger transportation) for auto insurance carrier requirements.
• 25 – 70 years of age for all passenger transportation services for auto insurance carrier requirements.
• 25 years of age for CDL for auto insurance carrier requirements.

Responsibilities

• Manage the daily operations of a retail store.
• Act as the Retail Store Manager in the Manager’s absence.
• Support the retail store’s responsibility for meeting financial goals.
• Inspire and develop staff.
• Take an active role by “rolling up their sleeves” to achieve success.
• Manage daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product ‘sweet-spot’ pricing, build community rapport, and customer relations.
• Empower staff and employees to create and accomplish both professional and personal goals.
• Support the Retail Store Manager’s responsibilities for budgeting, financial reporting, and profit and loss.
• Ensure successful donation collection, product production from donations, waste management, recycling, warehousing, and merchandising of donated products.
• Price competitively and provide excellent customer service.
• Help ensure the best use of resources to achieve the mission of helping people within the community reach their highest level of personal and economic potential.
• Manage change while motivating and inspiring others.
• Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.
• Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.
• Promote safety for all employees, ensuring that your store adheres to Occupational Safety and Health Administration (OSHA) and CARF standards.
• May be the Safety Representative for the retail store on the operations and sales safety sub-committee.
• Use and become certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
• Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.
• Maintain a strong knowledge of the point-of-sale (POS) system.
• Empower, lead, and manage retail store staff, ensuring safety, productivity, and success.
• Oversee daily operations of all retail store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities.
• Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one (1) department.
• Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.
• Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.
• Be on call for alarm notifications after hours.
• Provide coverage for unexpected or planned absences (Bench Assistant Manager).
• Facilitate growth and training for team members (Bench Assistant Manager).
• Collaborate with other management personnel to enhance store performance (Bench Assistant Manager).
• Contribute to business development initiatives (Bench Assistant Manager).

Benefits

• Daily Pay! Work today, get paid today!
• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Several voluntary supplemental benefit offerings
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED