Assistant Store Manager
About The Position
NAPA is looking for a passionate Assistant Store Manager to use their automotive or customer service expertise with both wholesale and retail customers on a daily basis, serve as a leader to teammates, and lead NAPA to be the dominant parts supplier in the market. This role involves creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability, and provide daily leadership to create and sustain a culture of employee engagement. The Assistant Store Manager partners with teammates to drive company-owned store initiatives, focusing on both people and profit, with opportunities for career growth within the company.
Requirements
- High school diploma or equivalent
- Technical or trade school courses or degree completion
- Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
- Passion for delivering customer care and building long term relationships
- Ability to thrive in a very fast paced and complex environment
- Knowledge of cataloging and/or inventory management systems
- Ability to lift 60lbs in some situations
Nice To Haves
- Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
- Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
- Entirely customer-centric (external/internal)
- ASE Certifications
- NAPA Know How
Responsibilities
- Lead a successful team, support the store manager, and manage in our fast-paced retail stores
- Manage store operations to maximize sales, profits and customer service
- Build, coach, train and engage crew team to deliver superior levels of customer care and business results
- Oversee inventory protection, asset management, operational and safety issues
- Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
- Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
- Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Benefits
- Outstanding health benefits
- 401K with company match
- Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
- Employee stock purchase plan
- Tuition reimbursement
- Professional development opportunities
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
