Retail Assistant Store Manager, Sandro Toronto Premium Outlets

SMCP NORTH AMERICA (US, CANADA)•Milton, ON

5d•CA$25 - CA$28•Onsite

About The Position

SMCP is aiming to be the global leader in accessible luxury, with brands like Sandro, Maje, and Claudie Pierlot. We offer unique products and premium experiences to customers in 43 countries. In North America, our network includes over 168 stores and digital platforms. SMCP has developed a business model that blends luxury and fast fashion, emphasizing sustainability with ambitious 2030 objectives. This role is for the Sandro store at Toronto Premium Outlets.

Requirements

1-2+ years of prior supervisory experience
Strong communication and coaching skills
Fosters an environment of teamwork and trust while playing an active role in each team member’s growth and development.
Solid problem-solving skills
Possession of potential client resources
Possession of potential talent resources
Has a proven track record of setting and achieving goals.
Subscribes to the SMCP Core Values

Nice To Haves

Prior exposure to a clienteling based service model preferred.

Responsibilities

Act as a role model for creating memorable client shopping experiences and hosting the boutique/selling floor.
Maintain a personal sales goal, typically selling approximately 20% of the store's sales.
Observe sales associate performance on the floor and assist with sales when necessary.
Coach team members on KPI performance, focusing on conversion and units per transaction.
Ensure team members effectively utilize selling tools during the sales process.
Develop team members' effectiveness in wardrobing and styling clients.
Deliver new hire and product knowledge training.
Utilize problem-solving techniques to resolve customer issues and ensure customer satisfaction.
Participate in visual merchandising according to established brand guidelines.