Assistant Store Manager, Full-time
About The Position
The Assistant Store Manager position starts at $18.00 an hour. This role involves overseeing hourly personnel in concert with the Store Manager, ensuring a safe, clean, and friendly business environment. The Assistant Store Manager acts in a leadership capacity, demonstrating professional behavior, effective communication, and setting an example for all staff. Key responsibilities include providing excellent customer service, addressing customer concerns, assisting with staff training and sales goals, maintaining merchandising standards, implementing store procedures and policies, completing reports, assisting with cash handling and banking, adhering to store hours and security, fulfilling frontline staff duties, following safety practices, and communicating the Goodwill mission. Goodwill is a values-driven organization committed to changing lives and communities through the power of work, and is an equal opportunity employer.
Requirements
- High School diploma or equivalent is required.
- Solid mathematical skills.
- Must have valid Driver’s License as well as reliable personal transportation (personal vehicle).
- Uphold the values of Goodwill Industries of Greater Grand Rapids (GIGGR) Integrity, Stewardship, Innovation, Excellence, and Respect.
- Comply with the policies, procedures, and safety program of GIGGR.
- Uphold standards for GIGGR accreditation, including Goodwill Industries International and CARF.
- Follow all state and federal laws and regulations, including but not limited to those related to recipient rights, confidentiality, and the Health Insurance Portability and Accountability Act (HIPAA).
Nice To Haves
- Some managerial and retail sales experience preferred.
Responsibilities
- Oversee, in concert with the Store Manager, the behavior of all hourly personnel, and be responsible for operating a safe, clean, and friendly place of business.
- Act in a leadership capacity demonstrating professional behavior and decision making, effective interpersonal communication skills, and setting an example for all Goodwill staff.
- Provide excellent customer service, including greeting and assisting customers and donors promptly.
- Address and/or communicate customer and donor concerns to store manager.
- Along with store manager, ensure full completion of staff training and support opportunities for cross training for all Team Members.
- Assist store manager in meeting sales and production goals.
- Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
- Assist in implementing and controlling store procedures and Goodwill policy.
- Accurately complete the daily, weekly and monthly reports on time.
- Assist in maintaining daily and weekly cash handling and banking procedures.
- Adhere to established store hours and check security of building upon opening and closing. Ensure store safety and security.
- Responsible for fulfilling all frontline staff duties as assigned.
- Follow Goodwill safety practices.
- Comply with Goodwill attendance and punctuality standards of behavior.
- Effectively communicate the mission of Goodwill to customers and donors.
- Promote and support Goodwill activities and initiatives.
Benefits
- Up to 20 paid vacation days in the first year
- Professional development services
- Personal support services
- Tuition reimbursement
- 401(k) plan with employer match after six months
- Medical, Dental, Life, Disability and Accidental insurances available
- 20% discount at the greater Grand Rapids retail stores
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
