Assistant Store Manager - Dana Point

Mothers Market•Dana Point, CA

2d•Onsite

About The Position

The Assistant Store Manager supports the Store Manager in leading daily store operations, developing team members, and delivering exceptional customer experience. This role helps to drive sales performance, operational excellence, and service standards while ensuring the store is clean, safe, fully stocked, and customer-ready. The Assistant Store Manager acts as a leader on duty, models company values, and helps build a positive, accountable, service-focused culture.

Requirements

2+ years of retail or grocery leadership experience
Prior supervisory or key-holder experience preferred
Strong customer service background
Experience coaching or training employees
Ability to manage multiple priorities
Strong communication and problem-solving skills
Flexible availability including evenings, weekends, and holidays
High school diploma or equivalent required
Ability to stand and walk for extended periods
Ability to lift and carry up to 50 pounds
Frequent bending, reaching, and stocking
Comfortable working in refrigerated and dry storage areas
Ability to move throughout all store departments daily

Nice To Haves

associate or bachelor’s preferred
Passion for natural and specialty foods (preferred)

Responsibilities

Store Operations Support and oversee daily store operations
Serve as Manager on Duty when assigned
Open and close store according to procedures
Ensure store standards for cleanliness, organization, and readiness
Monitor in-stock levels and merchandising standards
Execute operational checklists and routines
Ensure policy and procedure compliance
Team Leadership & Development Supervise and support team members across departments
Train and onboard new hires
Provide coaching, feedback, and performance support
Reinforce service and operational standards
Assist with scheduling and labor coverage
Promote accountability and teamwork
Customer Service Excellence Model Mother’s Market service standards
Proactively engage with customers on the sales floor
Resolve customer concerns and escalations
Support service recovery and satisfaction efforts
Ensure consistent, friendly, knowledgeable service
Sales & Merchandising Support promotional and merchandising execution
Ensure displays are full, accurate, and properly signed
Monitor product movement and sales trends
Partner with department leaders on ordering and replenishment
Help drive sales and basket growth initiatives
Safety & Compliance Maintain food safety and sanitation standards
Ensure compliance with health and safety regulations
Enforce safe work practices
Support loss prevention and shrink control
Ensure incident reporting procedures are followed