Assistant Store Manager

PLS•Fort Worth, TX

3d•Onsite

About The Position

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Requirements

A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
Ability, willingness, and confidence to engage with customers
Ability to develop positive relationships with customers
Strong desire to exceed company initiatives and inspire excellence in a team
Excellent communication and presentation skills
High-energy, collaborative management experience
Professional appearance and demeanor
Must be honest and have integrity
Able to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency is required

Nice To Haves

English/Spanish bilingual is a plus

Responsibilities

Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
Establishing a strong customer service culture within the store
Assisting the Store Manager in implementing strategies to help meet store goals and objectives
Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Analyzing financial statements and trends to increase and maximize sales
Marketing within the community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Assisting the Store Manager with managing schedule, cash, and store audits
Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
Helping to maintain a neat and clean store environment for our customers and team members
Other duties as assigned