Assistant Store Manager - Check N Go, Wisconsin

CNG Holdings•Germantown, WI

5h•Onsite

About The Position

As a financial services leader, Check N Go, Allied Cash Advance, and Cash Store, all part of the CNG Holdings, Inc., family of companies, strive to make a difference in our customers’ lives and the communities we serve. The Assistant Store Manager is a front-line brand ambassador representing the company, embodying its identity in behavior, values, and ethics in support of the company's mission. This role is responsible for ensuring outstanding customer service and regulatory excellence.

Requirements

High school diploma, GED, or equivalent experience
1+ year(s) of experience with sales, customer service, and/or cash handling preferred
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure (may not include public transportation, transportation from family or friends)
Must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Responsibilities

Serve and educate customers on the product portfolio by presenting all options for products and / or services that meet their needs.
Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements.
May be responsible for bank deposits or bank pick-ups.
Balance individual batch receipts with store sales reports at the end of the day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information presented.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and Company policies and procedures.
Complete compliance trainings and quarterly I Agree timely.
Other duties as assigned.