Assistant Store Manager - Account Retention and Leadership

MAJIK Rent To Own • Berwick, PA

5d • Onsite

About The Position

Looking for more than just a job? At Majik, you’ll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you. We are passionate about helping employees grow and delivering great customer experiences! This role involves supporting the Store Manager in driving overall store performance, leading daily operations across sales, account retention, and service, and coaching team members. It also includes overseeing customer accounts, following up on past-due balances, guiding the team on retention and collection strategies, and maintaining store standards.

Requirements

• 1+ year of leadership or supervisory experience preferred
• Retail, collections, or customer service background preferred
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities and performance expectations
• Valid driver’s license with insurable driving record
• Ability to lift up to 25 lbs (assistance for heavier items)

Nice To Haves

• No rent-to-own experience? No problem — we train you.

Responsibilities

• Support the Store Manager in driving overall store performance
• Lead daily operations across sales, account retention, and service
• Coach and hold team members accountable to expectations
• Review reports and act on opportunities to improve results
• Oversee customer accounts and follow up on past-due balances
• Guide team on retention and collection strategies
• Review payment histories and support action plans
• Ensure accurate documentation of interactions and payments
• Coordinate field visits and delivery schedules
• Maintain store standards (inventory, merchandising, cleanliness)
• Step in to lead the store when needed
• Supervise and support a small team (1–3 employees)
• Assign tasks, provide coaching, and follow up on results
• Train team members on sales, service, and retention best practices

Benefits

• Monthly Bonus Potential
• 3 Weeks PTO
• Paid Holidays
• Medical, Dental, Vision
• 401(k) Match
• Employee Discounts
• Loyalty Rewards
• Career Growth Opportunities (we promote from within)
• Weekly Pay
• Reimbursement Toward Home & Vehicle Purchase (after 1 year)
• Bilingual candidates may earn additional pay!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed