Assistant Store Manager

Grocery Outlet Career•Portsmouth, VA

4d•Onsite

About The Position

The Assistant Store Manager is a key leader responsible for supporting the Store Manager in running all aspects of a Grocery Outlet location. This role drives daily operations, leads teams, ensures strong customer experiences, and maintains high standards across store routines. The ASM acts as a hands-on operator and shift leader, developing people, solving problems, and protecting the business. This role reports to the Director - Sales & Merchandising.

Requirements

5-7 years of retail and grocery experience, with two years in a Manager or Assistant Manager position.
Experience leading and managing a P&L required
Proven skills in recruiting, hiring, training, and coaching
Have a keen awareness of all current retail safety and OSHA guidelines
Knowledge and experience with the following equipment/procedures: hand jack, hand truck, trash compactor, bailer, forklift, cutter, proper lifting techniques, proper scanning techniques
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Thorough understanding of perishable department operations and merchandising
Able to respond to common inquiries or complaints from employees, managers, and any outside vendor
Good organizational skills, with a full understanding of operation systems and bookkeeping procedures.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Demonstrate a strong understanding of current retail safety standards and OSHA guidelines.
Ability to apply on-the-job safety training, to recognize and react to possible safety hazards on store premises.
Proficient in MS office properties (Word, Excel, PowerPoint, Outlook)
Ability to work flexible hours, including evenings, weekends, and holidays

Responsibilities

Oversee daily store execution across all departments
Maintain store conditions, cleanliness, and merchandising standards
Ensure accurate receiving, stock flow, inventory levels, and backroom organization
Support seasonal transitions, floor resets, and display execution
Uphold all company procedures and ensuring reliable coverage across shifts
Support store financial goals, sales, labor, shrink and margin targets
Address issues quickly to minimize customer or operational impact
Coach associates and department leads through clear expectations and feedback
Responsible for recruiting, hiring, onboarding, training and performance management of talent
Address employee concerns promptly and appropriately
Maintain a respectful, accountable, high-energy work environment
Model leadership behaviors that reinforce store culture and service standards
Support performance reviews and contributing to development plans
Provide active floor leadership during peak hours
Coach and reinforce service expectations
Resolve customer concerns with good judgment and urgency
Ensure front-end operations deliver speed, accuracy, and friendly service; oversee front end cash control processes
Support programs that strengthen customer trust and store reputation
Own execution in the grocery department and assigned departments
Monitor ordering, product flow, and rotation to protect freshness and reduce shrink
Ensure accurate inventory counts, stock levels, and storage practices
Support execution of planograms, displays, and promotional sets
Partner with department leads to maintain in-stock conditions and presentation standards
Manage back stock visibility so associates know what is available
Lead safety routines, training, and execution of OSHA and company standards
Ensuring OSHA, safety, and food-handling standards are consistently followed
Ensure equipment is used safely and associates are properly trained
Support loss prevention programs and enforce store security procedures
Investigate incidents and document them accurately and promptly
Ensure proper rotation, storage, and handling of product
Support P&L management, with specific focus on labor.
Lead and execute weekly labor planning and daily staffing adjustments
Ensure accuracy of scheduling, timekeeping records, and payroll processes
Complete required reports and administrative tasks, including new hire paperwork and reporting, with timeliness and accuracy
Maintain confidentiality related to personnel and company information
Support communication flow between departments, the Store Manager, and corporate teams