Assistant Store Manager
About The Position
Join the Keystone team and help bring out-of-this-world service and experiences to our guests and employees. Keystone is home to skiers and riders of all ages and experience levels. We pride ourselves on converting thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers and riders of all levels, and can be where your epic career begins, too. The role of the Assistant Store Manager is to manage the purchasing, sales, staff, operational, and merchandising functions of the store to attain maximum profitability, productivity, and a world-class guest experience.
Requirements
- HS Diploma or GED Equivalent - required
- Ability to connect with co-workers and guests in accurate spoken and written English - required
- Dedication to outstanding customer service
- Excellent communication skills, both written and verbal
- Self-motivated with the ability to multitask
- Ability to work a flexible schedule, including nights, holidays, and weekends – required
- Must be a great teammate and handle a fast-paced, stressful environment.
- Possess the desire to offer the highest customer service standards to guests.
Nice To Haves
- 2 years of retail sales - strongly preferred
- Supervisory experience in a retail environment - preferred
- Entry-level digital literacy with familiarity with Microsoft Office - preferred
Responsibilities
- Demonstrate and maintain a high-touch level of personalized guest service
- Generate sales, to budget, and YOY
- Maintain and model high retail, merchandising, and cleanliness standards as set forth by the Regional VRR Ops Team
- Ensure product purchasing is complete for the store, and merchandise is received
- Ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
- Assist with the resort's employee uniform inventory, procurement, and management
- Build and maintain relationships with all resort lines of business and lodging partners
- Meet or exceed inventory goals
- Model and maintain company policies and guidelines
- Recruit, hire, train, coach, and develop a quality core staff
- Enforce company cash handling policies and procedures, and other loss prevention policies
- Provide training resources in the areas of the POS system, product knowledge, guest service, resort information, and productivity
- Conduct performance discussions for and coach the development of the team regularly
- Maintain all company paperwork according to policies and standards
- Communicate ideas or issues with the Retail/Rental Manager - Resort Ops and the VRR Retail Ops Team
- Remain current on new industry products and trends, and demonstrate knowledge of products
- Be energetic, motivated, possess the ability to multitask, and have fun
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
