Assistant Store Manager

Genuine Parts Company • Palo Cedro, CA

21h • Onsite

About The Position

NAPA is seeking a passionate Assistant Store Manager to utilize automotive or customer service expertise with both wholesale and retail customers, serve as a leader to teammates, and lead NAPA to be the dominant parts supplier in the market. This role involves creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability. The Assistant Store Manager will provide daily leadership, foster employee engagement, partner with teammates to drive company-owned store initiatives, and contribute to both people and profit. It is an opportunity for career learning and growth within the company.

Requirements

• High school diploma or equivalent.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations

Nice To Haves

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates in order to drive company owned store initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career the opportunities are endless!
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Benefits

• Outstanding health benefits and 401K
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED