Assistant Store Manager

EZCORP • Indianapolis, IN

1d • Onsite

About The Position

EZCORP is seeking motivated and personable Assistant Retail Store Managers to assist in overseeing one of their EZPAWN/Value Pawn retail outlets. In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives. EZCORP is looking for Assistant Store Managers who want to learn about the pawn business, follow career path and development plans, and aspire to become Store Managers in the future.

Requirements

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor
• Strong negotiation talents
• Ability to read and manage customer needs and emotions
• Highly organized and detail-oriented
• Excellent judgment
• Strong time-management and prioritization skills
• Excellent communication and interpersonal skills

Nice To Haves

• Background of accountability for meeting targets and metrics in a performance-driven environment
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics
• Pawn experience
• Bilingual

Responsibilities

• Providing leadership, coaching, and directions to Team Members to maximize store performance.
• Working with customers to negotiate pawn and sales transactions.
• Driving revenue and controlling costs to deliver budgeted operating margins.
• Completing and overseeing accurate and proficient sales and loans transactions.
• Analyzing reports on key business metrics and providing recommendations and necessary actions.
• Ensuring personal and team standards are met for superior customer service.
• Assisting with staffing and retention efforts.
• Assisting with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements.
• Assisting with ensuring Team Member engagement and turnover are in line with Company expectations.
• Providing direction, coaching, development, and performance feedback to Team Members.
• Helping Team Members understand how their daily goals align with Company strategic goals.
• Conducting structured 1:1s with store Team Members.
• Performing daily management responsibilities.
• Driving personal vehicle for business needs.

Benefits

• Competitive wages
• Generous bonus potential
• Free Health Insurance
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees