Assistant Store Manager

Community Choice Financial Family of Brands•Wichita, KS

13h•Onsite

About The Position

The Assistant Store Manager supports customers with financial services while gaining hands-on experience operating a store. The role develops leadership skills through account management, customer outreach, and risk management. It is performance-driven, customer-focused, and offers opportunities for career advancement. The position is based in Wichita, Kansas, and requires full-time, in-person attendance for at least 40 hours per week, including weekends. Duties and requirements may be revised or supplemented at the Company’s discretion.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must pass a background check, conducted and considered in accordance with applicable law.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; this may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and maintain customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, while focusing on customer service and preventing losses and charge-offs.
Maintain accurate and complete customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives, when applicable, to promote quality standards and safety procedures.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business partnerships, referrals, and participation in or hosting of store and community events.
Maintain store security and complete opening and closing procedures, including vault and cash-drawer management.
Help ensure compliance with Company policies and procedures and applicable local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data for compliance purposes.
Monitor and maintain the store’s interior and exterior appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain regular, in-person attendance and a full-time schedule of at least 40 hours per week, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with professional and personal development modules.
Cross-brand training and opportunities across the Company’s brands.
Key-holder program intended to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace offering discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.