Assistant Store Manager - (Full Time) - Madison

Jenni Kayne•New York, NY

1d•$58,240 - $62,400•Onsite

About The Position

As the Assistant Store Manager, you partner closely with the Store Manager to drive business performance, lead and develop the team, and deliver an elevated client experience. You play a key role in the day-to-day leadership of the store, supporting sales growth, operational excellence, and luxury brand standards. Through coaching, motivation, and leading by example, you foster a high-performing, client-focused culture aligned to the brand. You support talent development through ongoing feedback, training, and succession planning, while driving client engagement, clienteling initiatives and long-term relationship building to strengthen brand loyalty. In partnership with the Store Manager, you analyze key performance indicators, identify growth opportunities, and ensure a seamless omnichannel experience with strong execution across visual merchandising, operations, and service excellence.

Requirements

2+ years of retail experience, preferably in a leadership or key holder role
Strong understanding of retail operations, sales, and customer experience
Proven ability to coach and support team development
Excellent communication and interpersonal skills
Highly organized with strong attention to detail and a proactive mindset
Ability to work a flexible schedule including weekends, holidays, and peak periods
Experience with POS and inventory management systems; Microsoft Word and Excel preferred
Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed

Responsibilities

Support and drive store performance, consistently meeting and exceeding sales goals and KPI targets
Lead by example on the floor delivering a welcoming, elevated, and personalized client experience while modeling strong selling, wardrobing, and client engagement
Support the overall health of the store by driving organic traffic, conversion
Build and maintain a strong client base through consistent outreach and follow-up
In the absence of the Store Manager, serve as Manager on Duty, ensuring the store runs optimally and the team is fully supported throughout the day
Ensure customer engagement across all relevant platforms; i.e. Enrollment in Jenni Kayne Rewards, Social Media Channels, etc.
Support hiring, onboarding, and training of new team members in partnership with the Store Manager and Director of Training and Development to foster team consistency and readiness
Provide ongoing coaching, feedback, and performance support
Help foster a positive, collaborative, and inclusive team environment
Lead by example in upholding company values, policies, and expectations
Step in as Manager on Duty (MOD) when Store Manager is not present
Assist in overseeing daily store operations, including opening and closing procedures, ensuring accuracy, consistency, and compliance across all operational standards
Maintain operational excellence across POS transactions, cash handling, loss prevention, and adherence to company policies
Support inventory management through accurate stock control, efficient stockroom organization, and coordination with Stock Associates to ensure timely processing of deliveries and seamless product flow
Assist with scheduling, payroll tracking, and time-off coordination in line with business needs, ensuring optimal staffing and operational efficiency
Partner with Store Manager and Visuals Lead to maintain store presentation and merchandising standards
Support execution of floor sets, window displays, and seasonal updates
Ensure the store environment reflects the Jenni Kayne brand at all times
Assist with in-store events and visual execution to drive traffic and sales
Communicate daily business insights, sales performance, and team feedback to Store Manager
Assist with implementing company initiatives and directives to drive results
Support local community outreach and store events to build brand awareness
Maintain clear, professional communication with cross-functional partners