FT- US - Retail Assistant Store Manager, Sandro, South Coast Plaza, Costa Mesa, California
About The Position
SMCP is a growing fashion company with renowned brands like Sandro and Maje, committed to accessible luxury, high-fashion designs, and sustainability. Operating in over 47 countries, SMCP offers a stable and exciting growth phase, guided by an experienced senior leadership team. The company culture emphasizes engagement, inclusivity, and corporate social responsibility, with ambitious sustainability goals for 2030. SMCP aims to blend Parisian chic with a modern twist, reflecting a dynamic interplay of casual elegance and evening sophistication for individuals who value style and sustainability. The company's mission is to 'Style Happiness at Work—Lead with Passion and Purpose!'
Requirements
- 2+ years of prior supervisory experience in a client-focused retail environment.
- Passionate about fashion, styling, and delivering exceptional service.
- Strong communicator with a natural ability to coach and develop talent.
- Problem-solver with a track record of setting and achieving goals.
- Team-oriented leader who fosters a positive and motivating workplace.
- Resourceful in building client relationships and attracting new talent.
- Flexible availability, including evenings, weekends, and holidays, is required.
- Aligned with SMCP’s core values and dedicated to growing within the brand.
Responsibilities
- Deliver an elevated client experience and inspire/coach the team to achieve excellence.
- Lead by example, creating a dynamic and welcoming shopping environment.
- Drive personal sales, contributing at least 20% to the store’s monthly sales plan.
- Develop team's skills in wardrobing and clienteling.
- Support the Store Manager in all aspects of store operations, ensuring efficiency.
- Coach associates, maintain visual standards, and resolve client concerns with a solution-driven mindset.
- Exemplify exceptional client service by acting as the boutique's primary "host."
- Ensure each client receives a personalized and memorable shopping experience.
- Use selling tools effectively to enhance client engagement and satisfaction.
- Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
- Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
- Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
- Foster a culture of trust, collaboration, and continuous improvement within the team.
- Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
- Support visual merchandising initiatives, ensuring compliance with brand guidelines.
- Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Health insurance
- Dental insurance
- Life insurance
- Disability coverage
- Employer-matched 401(k)
- Paid time off (vacation, sick time, holidays)
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP) including personalized guidance, expert care, and mental health support
- MAVEN Family Planning for family planning and wellness support
- Extensive product knowledge training
- Industry insights
- Opportunity to participate in Retail Stylist Program
- Mentorship
- Professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
