Assistant Store Manager (Woodfield Mall)

Callaway Golf

4d•Onsite

About The Position

The Assistant Store Manager is responsible for supporting the day-to-day retail operations of his / her applicable store inclusive of sales and service, team leadership and operational excellence.

Requirements

Proficient in Microsoft Applications
Proficient in point-of-sale (POS) systems
Proficient in back-office operations management
Proficient in visual merchandising
Ability to recruit, train, manage and develop a team
Ability to work effectively and collaboratively with cross-functional teams and stakeholders
Ability to make decisions independently, or escalate when applicable
Ability to work non-traditional hours; weekends, evenings and holidays
Strong written and verbal communication skills
Minimum 3 years’ experience in a client service-related capacity
Minimum 2 years’ experience in retail store management

Nice To Haves

Bachelor’s Degree in Business or related field preferred

Responsibilities

Provide an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
Connect with in-store clients and develop / retain a following of repeat clients to drive sales
Assist in developing and implementing strategies to drive sales and key performance indicators
Assist in recruiting and training a team of support managers and client experience focused associates
Train and coach team to meet and / or adhere to client service standards and company policies and procedures
Create and manage in-store events, marketing initiatives and CRM activity to drive and reward repeat business
Implement product and visual merchandising directives and techniques to maximize space and drive sales
Manage inventory control procedures including product receipt, transfers and returns
Manage and maintain store cleanliness and organization, including front of house and stock space
Foster a work environment focused on teamwork and productivity