Assistant Store Manager

Natural Grocers•Amarillo, TX

22h•$70,000•Onsite

About The Position

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff. This role involves ensuring the store meets and/or exceeds expectations in sales, customer service, inventory management, and staff development. The Assistant Store Manager partners with the Store Manager and department managers to achieve these goals, maintaining a professional demeanor and providing leadership. Employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive.

Requirements

High school diploma or GED required
1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
Able to manage changing priorities.
Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
Must be able to obtain forklift certification.
Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
Possesses a sense of urgency in the completing tasks and is highly organized.
Possesses excellent customer service skills.
Ability to take direction and follow through.
Must be cashier trained.
Proficient in MS Word, Excel and Outlook required.

Nice To Haves

Natural foods industry experience a plus.

Responsibilities

Greet and service customers per company standards of World Class customer service.
Handle customer complaints appropriately and per company policy.
Ensure the store is inviting and shoppable, and that products customers want to buy are in-stock.
Handle special orders appropriately and per company policy.
Answer the phone per company standards and be on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
Train staff on how to give exemplary customer service and ensure staff is held accountable.
Ensure staff is in compliance with applicable state and/or county food safety certifications and registration.
Ensure the store is meeting and/or exceeding expectations in store and department sales, Sales per Labor Hour Ratio, Average Ticket, Customer Count, Cost of Goods Sold for Produce, and EBITDA.
Order product from the correct vendors to receive the correct discount and maintain margins.
Ensure in-stock conditions meet company standards.
Monitor product mix, including regular analysis of departments to keep top sellers and discontinue slow movers; bring in new products per company policy.
Ensure perishables are rotated and stocked per company standards.
Manage mark-downs per company standards.
Assist the Store Manager in hiring, training and managing all store personnel per company standards.
Train store personnel, assign tasks, and be accountable in accomplishing tasks.
Ensure master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner and tasks are assigned on a daily basis using company tasks sheets.
Partner with department managers to share staff to accomplish tasks as needed on a daily basis.
Train and monitor staff to ensure store is viewed as a whole, assisting customers in all areas.
Partner with department managers to cross-train staff to accomplish all needed tasks.
Partner with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
Assist the Store Manager in completing and conducting all store staff performance evaluations with input from the department managers.
Assist in granting wage increases when appropriate.
Interview and hire for store needs with input from department managers.
Address all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
Maintain clear and direct communication with store staff, which includes helping conduct monthly staff meetings and posting company information and announcements.
Ensure safety guidelines are followed at all times.
Ensure that all Ulti-time edits are made in a timely manner.
Assist the Store Manager in training, coaching and developing store personnel.
Encourage staff to increase their nutritional and product knowledge.
Answer (and ensure store staff answers) customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
Successfully complete operational responsibilities (daily schedules, checklists, opening and closing).
Ensure store paperwork/reports are completed in a timely manner (including Monthly Mgr's Report).
Efficiently and accurately complete the DSR and Manager's Cash.
Respond to all Dept. Manager calls when on duty and assist with coverage for lunches and breaks.
Occasionally manage business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
Work a schedule based on store needs including evenings, weekends and scheduled for 45 hours per week.
Coach staff on how to be supportive of decisions made by home office, listen to directions from home office, follow through and correctly perform the job assigned.
Read and follow communications (memos, faxes, emails) from home office.
Remain flexible to changing work demands in order to accomplish goals.
Set the standard of excellence required through job performance and professional demeanor.
Be "hands on" and do whatever it takes to get the job done and make the company thrive.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (Full-Time Crew Members)
Paid Parental Leave (Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance) (Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (Full-Time Crew Members)
Company Paid Life Insurance (Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA) (Full-Time Crew Members)
Health Savings Account (HSA) with Company Match (Full-Time Crew Members)