Assistant Store Manager

Community Choice Financial Family of Brands•Springfield, MO

18h•Onsite

About The Position

The Assistant Store Manager supports customers with financial needs while developing hands-on store management and leadership experience. The role focuses on account management, customer outreach, risk management, customer service, and helping the store meet performance standards. The position is in person and requires a full-time schedule of at least 40 hours per week, including weekends. The role is based at TitleMax in Springfield, Missouri, and pays $16.50 per hour.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key-holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
Must be at least 18 years old (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle for use throughout the workday; mileage is compensated.
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands that frequently include remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish ability; may be required for certain locations.

Responsibilities

Offer financial services that fit customers’ needs.
Assess transaction risk and evaluate and process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, develop new business, and maintain customer relationships.
Oversee account management and recovery processes, including collection calls, to prevent losses and charge-offs while maintaining customer service.
Maintain accurate customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring quality standards and safety procedures are followed.
Perform applicable duties outside the office, including on-site vehicle appraisals, store errands, and external marketing.
Work toward Company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with Company policies and procedures and local, state, and federal laws and regulations.
Help conduct store audits, prepare reports, and compile financial data.
Maintain the appearance and cleanliness of the store and address basic facility needs, including scheduling maintenance services.
Work efficiently in a fast-paced, changing environment and handle multiple tasks to meet individual and team performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Key-holder program designed to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program offering mental health resources and life coaching for employees and family members.
Discount Marketplace with discounts from nationwide and local retailers.
Paid time off, starting at 12 days in the first year and increasing over time.