Assistant Store Manager, Upper Canada Mall

Saje Natural Wellness | Retail • Newmarket, ON

2d • CA$20 - CA$25 • Onsite

About The Position

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. Like nature, we're continually growing. As we continue to build our team, we're seeking talented people to join us in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation, and entrepreneurial mindsets thrive. We look for individuals who have drive and warmth, agility and passion, and who keep the customer experience at the centre of everything they do. At Saje, you'll connect with a dynamic community and make a positive impact. Join our team and grow your career alongside some of the most talented, hardworking, and kind-hearted people out there.

Reporting to the Store Manager, the Assistant Store Manager (ASM) is accountable for leading key aspects of the store's business. By attracting, leading, and developing Team Members, the ASM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and align with our commitment to providing excellent service and spreading global wellness. While fostering an environment that delivers on the company's culture and service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability within the retail business. The ASM partners with and supports the Store Manager in creating annual and quarterly strategies focused on People, Operations, Visual Merchandising, and Community Outreach. Through day-to-day responsibilities, the Assistant Store Manager contributes to maintaining and strengthening Saje's culture by proactively demonstrating behaviours that align with Saje's values.

Requirements

• Comfortable working in a scented environment.
• Passionate about engaging with Community Members in a personalized, hands-on way by demonstrating how to use products and applying them directly to yourself and Community Members to create meaningful experiences.
• Inspirational and dynamic leader who is naturally warm and compassionate, with an insatiable drive to exceed results and celebrate successes.
• Deep understanding of the retail environment, expert at delivering exceptional Community Member experiences, and proven sales floor leadership experience.
• Excited to share our products with people and educate them on how our unique formulations elevate wellness.
• Leverage an entrepreneurial approach to building the brand through relationship building and creating meaningful experiences.
• Achieved or exceeded success metrics 90% of the time throughout your career, have top-tier performance reviews, and can demonstrate a clear growth story in your professional or personal life.
• Thrive in challenges, are solutions-focused, see the bright side despite adversity, and never give up.
• Understand the need for continuous evolution and adapting strategies to meet the needs of an ever-changing business.
• Passionate about wellness and incorporate it into your everyday routine.
• Flexible work schedule, including mornings, evenings, weekends, and holidays, with hours varying based on business needs.
• Commit to being available during the annual vacation blackout period from November 15 to January 15.
• Earned a high school diploma. Due to the complexity of our products and our commitment to a strong learning environment, this role requires a minimum of a high school education.
• Passionate about your own wellness journey and believe in the superpower of plants.

Responsibilities

• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our retail stores.
• Engage, develop, and retain Team Members by leveraging their expertise and unique skill sets.
• Create and maintain a succession strategy.
• Administer mid-year and annual performance reviews, set goals, and regularly deliver feedback to direct reports.
• Partner with the Store Manager to create annual and quarterly strategic plans that support business growth.
• Generate business results and achieve key KPIs, including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth, and labour targets.
• Demonstrate strong business acumen and analytical skills to grow the store business.
• Ensure Team Members are equipped with the product knowledge needed to make intentional recommendations for Community Members.
• Uphold presentation standards and identify merchandising opportunities to elevate the in-store experience.
• Cultivate an environment of exceptional Community Member service by sharing our products and spreading wellness through the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
• Create an environment where all Team Members consistently experience a sense of belonging and inclusion.

Benefits

• Comprehensive health, vision, and dental benefits
• Paid sick days
• Generous product discounts
• An onboarding plan to set you up for success
• Employee Assistance Program (24/7 support, resources, and information for you and your family)
• Paid time off to ensure you're resting and recharging

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED