02097 Assistant Store Manager

CosmoProf•Hialeah, FL

11h•Onsite

About The Position

Sally Beauty is seeking an Assistant Store Manager to support the Store Manager in all aspects of store operations. This role is crucial for developing strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. The Assistant Manager will step into the Store Manager's responsibilities when the Store Manager is not present, ensuring seamless operations and exceptional customer experiences.

Requirements

High School Diploma or equivalent
Must be 18 years of age or older
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business

Nice To Haves

Minimum 3+ years retail sales/customer service experience
At least 1+ year(s) prior management experience
Cosmetology license desirable

Responsibilities

Provide supervision and support for the direction and planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores, with emphasis on both the in-store selling model and Omni-channel.
Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
Act as the main point of contact to resolve customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, and develop teams to achieve positive results.
Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required.
Identify associate strengths and opportunities, and effectively address them through coaching or counseling.
Hold the team accountable to Company policies and expectations.
Maintain positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
Build strong working relationships with Store Manager peers.
Maintain consistent and timely communication with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Ensure execution of all company processes through training, management, analysis, and continuous improvement.
Ensure all processes to support digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Manage inventory through ordering and shipment processing.
Manage payroll hours to the needs of the business and schedule appropriately.
Ensure all store opening and closing procedures are performed correctly.
Ensure timely and accurate follow-through with Company directives, assignments, and projects.
Ensure the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
Protect company assets by ensuring all inventory and cash control procedures are followed in store as they relate to shrink, damages, banking, etc.
Analyze and utilize all available reporting, tools, and technology.
Ensure stores are compliant with all HAZMAT training and execution.