Assistant Store Manager

Michael Kors Stores California•Dallas, TX

34d•Onsite

About The Position

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — MAIN JOB OBJECTIVE Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.

Requirements

Minimum 3 years retail experience
1-2 years specialty management experience

Nice To Haves

Talented, globally-minded individuals with a passion for fashion.
Enjoy working in a creative, fast-paced environment.

Responsibilities

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising.
Assume the responsibilities of the Store Manager in his/her absence.
Achieve personal and store sales goals in the tracking, monitoring, and communication of business results.
Ensure an elevated level of sales and service is practiced by all associates; lead by example to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
Maintain all sales related policies and procedures.
Develop in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
Maintain a keen interest in the fashion industry and market trends.
Ensure all associates provide the highest level of customer service and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
Handle all client problems and complaints quickly and effectively.
Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).
Assist with store manager in areas of risk management, physical security, store cash controls, and inventory management.
Assist in staff training in all areas of appropriate register usage and maintenance and properly execute all management register functions.
Execute cash control procedures including: bank deposits, safe funds, petty cash.
Responsible for driving product to and from the Offsite location on an as needed basis (for Offsite drivers).
Assist in the implementation and maintenance of all merchandising/visual directives.
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
Ensure deliveries are properly processed in a timely manner and communicate product concerns in a timely manner.
Ensure inventory needs to support the business goal.
Assist in the recruitment, training and development of staff.
Ensure the integrity of payroll and the payroll process.
Evaluate the performance of each associate and provide constant feedback to ensure results.
Handle all human resources issues in a timely and effective manner, partnering with HR when necessary.
Provide follow-up for all training programs, seminars etc.
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times.