Assistant Store Manager - Fort Collins Store

Goodwill of Colorado • Fort Collins, CO

4h

About The Position

The Assistant Store Manager manages daily retail store operations and acts as the Retail Store Manager when the manager is absent. The position supports the store’s financial goals and its responsibility to generate income and donations for Goodwill of Colorado’s mission and community programs. This is a hands-on leadership role overseeing multiple store departments, developing and empowering staff, and supporting budgeting, financial reporting, and profit-and-loss responsibilities alongside the Retail Store Manager.

The role contributes to store performance through merchandising, donation collection, loss prevention, point-of-sale operations, product quality control and pricing, community relations, and customer service. Store operations also include processing donated goods, managing waste and recycling, warehousing, and merchandising. A Bench Assistant Manager may be assigned to locations beyond their immediate geographic area to cover absences, support team development and training, collaborate with other managers, and contribute to business development. The position requires schedule flexibility, possible after-hours alarm response, and travel between stores or to administrative offices as business needs require.

Requirements

• High school diploma or equivalent.
• At least 2 years supervising retail operations or similar, with accountability for the success, operations, and financial results of a function or department.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar using tools such as Outlook.
• Organizational skills to manage multiple projects, people, and store functions.
• Ability to work in a deadline-pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes, including deadlines, quality control, efficient work, and timely product output.
• Ability to create, review, and understand statistical information to improve store success.
• Ability to understand, analyze, and scrutinize financial statements.
• Ability to adapt to changing circumstances and make difficult choices while being accountable for store performance.
• Ability to train, develop, and recognize talent and leadership, and empower teams to manage their departments or functional areas.
• Effective verbal and written communication skills, including communicating upward, downward, and laterally.
• Interest in and empathy for people with disabilities and disadvantages.
• Ability to obtain walkie stacker and/or forklift certification and safely operate equipment.
• Ability to work at other stores in the assigned region and to work varied weekday, weekend, evening, and holiday schedules; must work the hours necessary to provide full store coverage and supervision.
• Ability to report on time to locations within the assigned region, including temporary assignments, and to Goodwill of Colorado administrative offices when assigned.
• Ability to be on call for after-hours alarm notifications.
• For company driving or mileage reimbursement, a valid Colorado driver license is required; applicants and employees must complete an MVR and background check and disclose moving violations or vehicle crashes from the last five years. Company drivers must be able to operate the vehicle and comply with applicable laws. Employees using personal vehicles for company business must have valid vehicle insurance and license, and a roadworthy vehicle.
• For inclusion on the company driver insurance schedule, minimum age requirements apply: 21 for non-passenger transportation, 25–70 for passenger transportation, and 25 for CDL driving.
• Must attach a resume to the application to be considered.
• Must be able to meet the physical demands described, with reasonable accommodations as applicable, including lifting and carrying items, pushing and pulling, reaching, bending, kneeling, squatting, climbing, walking, standing, sitting, speaking, and occasional driving.

Nice To Haves

• Some college education is preferred.
• Ability to drive for company business is preferred.

Responsibilities

• Work with the Retail Store Manager to achieve objectives and increase sales and donations.
• Recommend operational procedure changes to improve expense-to-revenue ratios.
• Promote employee safety and ensure adherence to OSHA and CARF standards; may serve as the store’s Safety Representative on the operations and sales safety sub-committee.
• Use and become certified on equipment such as pallet jacks, walkie stackers, forklifts, and hand dollies to train others, uphold safety standards, and move or store donated products.
• Monitor competition and retail trends and recommend appropriate actions.
• Maintain strong knowledge of the point-of-sale system.
• Lead, manage, and empower store staff, supporting safety, productivity, and success.
• Oversee daily operations across the sales floor, storefront, donation store, production areas, internal product movement, and storage facilities.
• Directly manage hiring, performance management, employee goal-setting, and termination recommendations for employees in at least one department.
• Maintain current knowledge of and comply with Goodwill policies, the Employee Handbook, safety standards, and other policies.
• Partner with the Retail Store Manager to conduct employee training, awareness, and knowledge-transfer meetings.
• Be available on call for after-hours alarm notifications.
• For Bench Assistant Manager assignments, provide coverage for planned or unexpected absences, facilitate team growth and training, collaborate with management to improve store performance, and contribute to business development initiatives.
• Support store budgeting, financial reporting, and profit-and-loss responsibilities with the Retail Store Manager.
• Meet store performance needs, including donation collection and processing, waste and recycling management, warehousing, merchandising, competitive pricing, and customer service.
• Travel to other stores in the assigned region and report to administrative offices for assigned training or meetings as required.

Benefits

• DailyPay access to earned pay on an employee-selected schedule.
• Eligible full-time Retail and Sales/Operations employees may receive medical, dental, and vision insurance; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Eligible full-time employees may receive paid vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Employees may make pre-tax or Roth contributions to the retirement plan; participation requires being at least 18 years old.
• Goodwill of Colorado is an employer eligible for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED