About The Position

The Assistant Store Manager supports store leadership by helping supervise day-to-day store activities, maintain overall store performance, manage schedules, and develop operational action plans. The role includes coaching and developing team members, supporting customer service, and ensuring compliance with company policies and operating standards. This is a full-time position averaging 38 hours per week, with a starting wage of $25.50 per hour and a Year 2 wage of $26.50 per hour.

Requirements

  • Must be at least 18 years old.
  • Ability to work independently and as part of a team.
  • Ability to provide and lead others in providing prompt, courteous customer service.
  • Ability to develop rapport, trust, and open communication to support direct reports’ growth and job performance.
  • Ability to interpret and apply company policies and procedures.
  • Ability to establish goals and guide employee performance to ensure work quality and completion.
  • Ability to evaluate and drive personal and team performance.
  • Ability to understand and apply management principles related to budgeting, personnel costs, and expenses.
  • Ability to operate a cash register efficiently and accurately.
  • Ability to safely and properly operate an electric or manual hand jack, floor scrubber, and cardboard baler, and perform general cleaning duties to company standards.
  • Excellent verbal and written communication skills.
  • Ability to stay organized, multitask professionally and efficiently, follow instructions, and pay attention to detail.
  • Meet applicable state and local requirements for handling and selling alcoholic beverages.
  • At least 3 years of progressive experience in a retail environment, or equivalent knowledge provided through a combination of education and experience.
  • Ability to perform the duties with or without reasonable accommodation.
  • Ability to stock merchandise and place products weighing up to 45 pounds on shelving at various heights; regularly sit, stand, bend, reach, push, pull, lift, carry, and walk around the store.

Nice To Haves

  • High school diploma or equivalent preferred.
  • Prior management experience preferred.

Responsibilities

  • Assist the direct leader with developing and implementing action plans to improve operating results.
  • Establish and communicate job responsibilities and performance expectations to direct reports.
  • Identify training and development opportunities for direct reports.
  • Communicate and model company strategy and core values to promote teamwork and employee membership.
  • Monitor the competitive environment in the community and inform the direct leader of adjustments needed to maintain the company’s competitive position.
  • Provide product feedback and recommend items to add or discontinue.
  • Participate in interviewing store personnel.
  • Communicate weekly information, team milestones, developments, and concerns.
  • Ensure store personnel follow inventory procedures, product handling guidelines, and cash control policies to minimize losses.
  • Resolve operational customer concerns appropriately when the direct leader is absent.
  • Identify and address hazards, ensure proper ergonomics, and maintain store equipment in working order.
  • Maintain store cleanliness standards and proper signage.
  • Assist the direct leader with maintaining stock levels through appropriate product ordering.
  • Merchandise products neatly to maximize sales.
  • Ensure product quality and freshness and accurate product signage.
  • Assist with achieving store payroll and total loss budgets, conducting inventory counts, and training new employees.
  • Supervise the day-to-day operations of the team and escalate issues when necessary.
  • Ensure direct reports complete assigned responsibilities on time and effectively to provide a high level of customer service.
  • Comply with company policies and procedures and protect the security and confidentiality of documents and data.
  • Perform other duties as assigned.
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